Customer Service Representative
Vor 3 Tagen
**Veröffentlichung**:25.03.2024
**Standort**: Hamburg, HH, DE
**Unternehmen**:Sasol
- Purpose of Job- Ensure accurate and timeous capturing and execution of customer’s sales orders.
- Provide first line support to customer inquiries, resolve customer queries timeously
- Enhance customer experience through customer service
- Collaborate within Sasol (M&S, Supply Chain, P&O, QM and Finance teams) to deliver the Sasol value proposition and achieve excellence in customer service.
- Recruitment Description / Key Accountabilities- Receive, capture & execute sales orders, Debit/Credit, rebates, commission and sample orders in SAP ensuring completeness according to Sasol business processes and within Sasol governance framework
- Monitor the progress of open orders, check documents, identify & resolve problems, keep customers and respective internal functions informed of norm deviations
- Actively communicate with customers regarding SAP order status (order confirmation, delivery confirmation, order solicitation, dates of delivery)
- Investigate and resolve customer queries within set targets
- Execute consignment stock processes incl. reconciliation and invoicing (as applicable)
- Issue pro forma invoice in coordination with M&S (as applicable)
- Ensure and follow up of payment reminders to customers in cooperation with respective functions (M&S, Finance, SC) (as applicable)
- Management of letters of Credits in cooperation with respective functions as applicable
- Maintain SAP Order Processes (housekeeping)
- Formal Education- Commercial education required
- Working Experience- 5 years, working experience in similar customer service environment- Required Professional and Personal Skills- Advanced knowledge of SAP, MS Office and Information systems
- Experienced in customer service or inside sales, attention to details
- Good knowledge of chemical operations and products
- Excellent communication and interpersonal skills with strong customer focus
- Team player with strong intercultural skills ability to work across cultures and languages
- Tolerance for stress and work pressure, ability to manage different tasks in parallel
- Very good knowledge of German and English, written and spoken, additional language(s) will be an advantage
- Our Benefits- A collegial team and a wide range of tasks with a high degree of creative freedom await you, for which you will quickly assume responsibility.
- We ensure the best possible work-life balance through flexible working hours, the option of mobile working and full-time employment of 37.5 hours.
- We offer you attractive remuneration, supplemented by numerous modern social benefits including company pension schemes.
- We support you in your development with individual further training opportunities at specialist, project or management level and enable a wide variety of career paths.
- As part of our health management, you can access a work-life service, personal advice/coaching and webinars at any time.
- Your Contact Person- If you have any questions about the advertised position or Sasol in Germany, Anna-Lena Tomfohrde will be happy to help you.- Anna-Lena Tomfohrde
- Tel.: +49 63684 - 1681-
- Sasol Germany GmbH
- Anckelmannsplatz 1
- 20537 Hamburg
-
Customer Service Representative
vor 4 Wochen
Hamburg, Deutschland Cam Bay Health Care Vollzeit**All applicants must have an average knowledge of English.** We are hiring a Customer Service Representative to manage customer queries. We are seeking a highly energetic and motivated individual to join our team as a Customer Service Representative! This entry-level position is part-time and remote. The Customer Service Representative will act as a...
-
Customer Service Representative
vor 3 Wochen
Hamburg, Deutschland Connect44 VollzeitI'm recruiting for a German speaking Customer Representative in Hamburg. With excellent verbal communication skills and MS office experience. I'm recruiting for a German speaking Customer Representative in Hamburg. With excellent verbal communication skills and MS office experience. **Role**: - Telephone customer support BUT: No classic call center awaits...
-
Customer Service Representative
vor 3 Wochen
Hamburg, Deutschland Connect44 VollzeitI'm recruiting for a German speaking Customer Representative in Hamburg. With excellent verbal communication skills and MS office experience. Working on a shift basis. I'm recruiting for a German speaking Customer Representative in Hamburg. With excellent verbal communication skills and MS office experience. Working on a shift basis. **Role**: - Telephone...
-
Customer Service Representative
vor 3 Wochen
Hamburg, Deutschland Next in Careers Vollzeit**Essential Criteria** - Possession of completed commercial training or an equivalent qualification. - Initial experience in customer service or internal sales roles. - Confidence in engaging with customers through both verbal and written communication. - Proficient in both spoken and written German, alongside a solid understanding of English (minimum B2...
-
Customer Service Representative
vor 3 Wochen
Hamburg, Deutschland Next in Careers Vollzeit**Essential Criteria** - Possession of completed commercial training or an equivalent qualification. - Initial experience in customer service or internal sales roles. - Confidence in engaging with customers through both verbal and written communication. - Proficient in both spoken and written German, alongside a solid understanding of English (minimum B2...
-
Customer Services Representative
vor 2 Monaten
Hamburg, Deutschland Auto Accessory World VollzeitWe are on the lookout for Customer Services Representative to assist with both our new and existing nonprofit Clients. Part of your day-to-day will also include: Promoting brand names, programs, and services Reviewing and resolving any client concerns in a timely manner Providing excellent customer service through professionalism and courtesy Attending...
-
Customer Service Representative
vor 4 Wochen
Hamburg, Deutschland Syncreon VollzeitAs a **Customer Service Representative** at logit.syncreon in **Hamburg**, you are the professional when it comes to coordinating and efficiently handling our route planning and customer support. Do you have an agile work style and find your way around in dynamic environments? Then react quickly and become part of our growing organization. **About the...
-
Customer Representative
vor 1 Woche
Hamburg, Hamburg, Deutschland Connect44 VollzeitI'm recruiting for a German speaking Customer Representative in Hamburg. With excellent verbal communication skills and MS office experience. Working on a shift basis.I'm recruiting for a German speaking Customer Representative in Hamburg. With excellent verbal communication skills and MS office experience. Working on a shift basis.Role: Telephone customer...
-
Customer Service Representative
vor 3 Wochen
Hamburg, Deutschland KGR VollzeitWe are recruiting for an international company a German speaking Customer Service Representative to join their teams in **Athens**. **Your Missions**: - Handle all incoming contacts from customers - Develop your knowledge continuously to effectively answer customer queries and resolve potential issues - Act as a key focal point for our leading...
-
Customer Service Representative
vor 1 Monat
Hamburg, Deutschland KGR VollzeitWe are recruiting for an international company a German speaking Customer Service Representative to join their teams in **Lisbon**. **The role is based in Portugal** **Your Missions**: - Handle all incoming contacts from customers - Develop your knowledge continuously to effectively answer customer queries and resolve potential issues - Act as a key focal...
-
Customer Service Representative
vor 1 Monat
Hamburg, Hamburg, Deutschland Tomorrow GmbH VollzeitWir haben mit Tomorrow Großes vor Unsere Vision: Nachhaltige Finanzen raus aus der Nische holen und in die Mitte der Gesellschaft bringen. Das ist verdammt viel Arbeit – also packen wir es an.AufgabenAls Customer Service Representative (gn) unterstützt du das Team mit viel Begeisterung, Herz und Humor bei der Bearbeitung von Kund*innenanfragen via Chat,...
-
Customer Service Representative
vor 3 Wochen
Hamburg, Hamburg, Deutschland Tomorrow GmbH VollzeitWir haben mit Tomorrow Großes vor Unsere Vision: Nachhaltige Finanzen raus aus der Nische holen und in die Mitte der Gesellschaft bringen. Das ist verdammt viel Arbeit – also packen wir es an.AufgabenAls Customer Service Representative (gn) unterstützt du das Team mit viel Begeisterung, Herz und Humor bei der Bearbeitung von Kund*innenanfragen via Chat,...
-
Customer Service Representative
vor 2 Wochen
Hamburg, Deutschland STAAR Surgical AG VollzeitSTAAR® Surgical arbeitet im Bereich der Augenheilkunde. Als Hersteller entwickeln, produzieren und vertreiben wir die EVO ICL, eine implantierbare Collamer Linse, die zusammen mit dem Auge arbeitet, um die Sehkraft zu korrigieren. Für unsere Niederlassung Deutschland am Standort in Hamburg suchen wir eine Mitarbeiterin/einen Mitarbeiter für die Position...
-
Customer Service Representative
vor 1 Monat
Hamburg, Deutschland Tomorrow GmbH VollzeitWir haben mit Tomorrow Großes vor! Unsere Vision: Nachhaltige Finanzen raus aus der Nische holen und in die Mitte der Gesellschaft bringen. Das ist verdammt viel Arbeit – also packen wir es an.AufgabenAls Customer Service Representative (gn) unterstützt du das Team mit viel Begeisterung, Herz und Humor bei der Bearbeitung von Kund*innenanfragen via Chat,...
-
Customer Service Representative
vor 3 Wochen
Hamburg, Deutschland Tomorrow GmbH VollzeitWir haben mit Tomorrow Großes vor! Unsere Vision: Nachhaltige Finanzen raus aus der Nische holen und in die Mitte der Gesellschaft bringen. Das ist verdammt viel Arbeit – also packen wir es an.AufgabenAls Customer Service Representative (gn) unterstützt du das Team mit viel Begeisterung, Herz und Humor bei der Bearbeitung von Kund*innenanfragen via Chat,...
-
Customer Service Representative
vor 1 Woche
Hamburg, Hamburg, Deutschland Sasol VollzeitVeröffentlichung:Standort: Hamburg, HH, DEUnternehmen:Sasol Purpose of Job Ensure accurate and timeous capturing and execution of customer's sales orders. Provide first line support to customer inquiries, resolve customer queries timeously Enhance customer experience through customer service Collaborate within Sasol (M&S, Supply Chain, P&O, QM and Finance...
-
Customer Service Representative
vor 2 Wochen
Hamburg, Deutschland simplecon GmbH VollzeitSie wollen etwas bewegen und der Held Ihrer Kunden sein?! **Customer Service Representative (m/w/d) in 22767 Hamburg**: simplecon ist eine bundesweit tätige Personalberatung, mit dem Schwerpunkt in der direkten Personalvermittlung. Unser Kunde ist ein global agierendes Energieunternehmen aus Dänemark und führender Hersteller von vorgedämmten...
-
Customer Care Service Representative
Vor 4 Tagen
Hamburg, Deutschland EVIDENT Europe GmbH VollzeitAt Evident we are currently recruiting a Customer Care Service Representative (m/w/d). Aufgaben - You are researching and resolving routine customer issues and requests independently - You are partnering with internal units to provide tailored solutions to customer's non-standard or ad-hoc requests - You are proactively escalating concerns to appropriate...
-
Customer Inspection Representative
vor 2 Wochen
Hamburg, Deutschland Derichebourg Multiservices Vollzeit**Détail du poste** **The CIR represents the Customer (aircraft owner) and is the interface with the OEMs during the aircraft final assembly process**:_Technical _**_(airframe, engines, and systems), _**_Cabin equipment_** and **aircraft acceptance then delivery**.** - Represent and support the Customer for each FAL Presentation/Inspection - Participate as...
-
Customer Care Service Representative
Vor 4 Tagen
Hamburg, Deutschland EVIDENT Europe GmbH VollzeitAt Evident we are currently recruiting a Customer Care Service Representative (m/w/d). Aufgaben - You are researching and resolving routine customer issues and requests independently - You are partnering with internal units to provide tailored solutions to customer's non-standard or ad-hoc requests - You are proactively escalating concerns to appropriate...
