Specialist Customer Support
vor 2 Wochen
Who we are
You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.
We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.
If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.
Join Sonova. Create sense.
- Stuttgart-Fellbach, GermanySpecialist Customer Support & Business Intelligence (m/w/d)
- 155624- Im Rahmen einer Nachfolge suchen wir für unser **Customer Support & Business Intelligence Team **für den Standort **Fellbach** oder alternativ für **Hannover **ab sofort eine Persönlichkeit wie Dich als**Unser Angebot für Dein Engagement**:
- Attraktives Arbeitsumfeld in einem modernen Gebäude mit Sonnenterrasse, Kantine, Tischkicker und Mitarbeiterveranstaltungen
- Gesundheitsförderung Body & Mind mit mobiler Massage, Yogakurs und JobRad
- Flexible Arbeitsmodelle mit mobilem Arbeiten
- Leistungsgerechte Bezahlung mit einem attraktiven Bonusmodell, 30 Tage Urlaub, unbefristeter Arbeitsvertrag
- Abteilungsübergreifende Einarbeitung und Kennenlernen des Unternehmens sowie vielseitige Weiterbildungsangebote
- Zukunftssicherer Job in der Medizinbranche, mit dem du hilfst die Lebensqualität von Millionen von Menschen mit Hörverlust zu verbessern
**Deine maßgeblichen Aufgaben sind**:
- Ansprechpartner für Kunden, Verbraucher, und Krankenkassen und Handling von Fragen und Beschwerden auf telefonischem und elektronischem Weg
- Selbständige Bearbeitung und Dokumentation von Routineanfragen und gegebenenfalls interne Weiterleitung
- Enge Zusammenarbeit mit dem Verkaufspersonal zur Unterstützung der Verkaufsprozesse
- Abrechnung von Serviceanfragen und Vertragsmanagement
- Erstellung von Datenanalysen inklusive KPI / Visual Management
- Mitarbeit an definierten Projekten und selbständige Übernahme einzelner Themenbereiche
**Du passt am besten zu uns, wenn Du folgendes mitbringst**:
- Eine abgeschlossene kaufmännische oder vergleichbare Ausbildung
- Erfahrung in der telefonischen Kundenbetreuung
- Sichere MS Office-Kenntnisse
- CRM-Kenntnisse sind von Vorteil
- Freundlichkeit, Teamfähigkeit, positive Grundeinstellung
- Das Lächeln in der Stimme, mit dem du unsere Kunden überzeugst
- Möchtest Du in einem Unternehmen arbeiten, dem Vielfalt und Chancengleichheit seiner Mitarbeiter wichtig sind? Dann möchten wir Dich kennenlernen. Bei Fragen ist Nicole Welcer unter 0711 510 70 371 gerne telefonisch für Dich da. Wir freuen uns auf Deine Bewerbung über unser Online-Bewerberportal inklusive Deines nächstmöglichen Eintrittstermins und Deiner Gehaltsvorstellung.- Bei gleicher Qualifikation berücksichtigen wir schwerbehinderte Bewerber und diesen gleichgestellte Menschen bevorzugt.Sonova is an equal opportunity employer
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