Technical Support Specialist
Vor 6 Tagen
As a 2nd level supporter at GULP – experts united, you will be responsible for processing user requests and incidents forwarded from the 1st level. Your tasks will include classifying faults and requests, resolving problems as part of 2nd level support, recording and monitoring service tickets, managing user support via remote solutions, working closely with 3rd level support, and contributing to the creation of FAQs, documentation, and manuals.
Requirements:
- Completed training as an IT specialist or a comparable qualification
- Sound knowledge in one or more of the following areas: Client hardware and software, Apple Mac, printers, and Office applications
- Good knowledge of German
- High customer and user orientation
- A solution-oriented work approach and service mindset
What our clients offer:
- Direct placement in attractive positions with reputable companies
- Trusted contacts to companies in the region through many years of market presence
- Appreciative and trusting support throughout the entire placement process
- Intensive preparation for the interview with our client
- Attractive, performance-related remuneration
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