Aktuelle Jobs im Zusammenhang mit Customer Experience Management - Hannover - Volkswagen AG
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Field Service Manager
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Hannover, Niedersachsen, Deutschland Canon VollzeitAbout the RoleWe are seeking a highly skilled and experienced Field Service Manager to join our team at Canon. As a key member of our organization, you will be responsible for providing exceptional customer service and promoting a customer-centric culture throughout the company.Key ResponsibilitiesDevelop and implement strategies to improve customer service...
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Field Service Manager
Vor 5 Tagen
Hannover, Niedersachsen, Deutschland Canon VollzeitJob DescriptionWe are seeking a highly skilled Field Service Manager to join our team at Canon. As a key member of our organization, you will be responsible for providing exceptional customer service and promoting a customer-centric culture throughout the department.Key Responsibilities:Develop and implement strategies to improve customer satisfaction and...
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Field Service Manager
Vor 5 Tagen
Hannover, Niedersachsen, Deutschland Canon VollzeitJob DescriptionWe are seeking a highly skilled Field Service Manager to join our team at Canon. As a key member of our organization, you will be responsible for providing exceptional customer service and promoting a customer-centric culture throughout the department.Key Responsibilities:Develop and implement strategies to improve customer satisfaction and...
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Field Service Manager
vor 5 Stunden
Hannover, Niedersachsen, Deutschland Canon VollzeitJob DescriptionWe are seeking a highly skilled Field Service Manager to join our team at Canon. As a key member of our organization, you will be responsible for providing exceptional customer service and promoting a customer-centric culture throughout the department.Key Responsibilities:Develop and implement strategies to improve customer satisfaction and...
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Field Service Manager
vor 5 Stunden
Hannover, Niedersachsen, Deutschland Canon VollzeitJob DescriptionWe are seeking a highly skilled Field Service Manager to join our team at Canon. As a key member of our organization, you will be responsible for providing exceptional customer service and promoting a customer-centric culture throughout the department.Key Responsibilities:Develop and implement strategies to improve customer satisfaction and...
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Field Service Manager
Vor 2 Tagen
Hannover, Niedersachsen, Deutschland Canon VollzeitJob DescriptionWe are seeking a highly skilled Field Service Manager to join our team at Canon. As a key member of our organization, you will be responsible for providing exceptional customer service and promoting a customer-centric culture throughout the department.Key Responsibilities:Develop and implement strategies to improve customer satisfaction and...
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Field Service Manager
Vor 2 Tagen
Hannover, Niedersachsen, Deutschland Canon VollzeitJob DescriptionWe are seeking a highly skilled Field Service Manager to join our team at Canon. As a key member of our organization, you will be responsible for providing exceptional customer service and promoting a customer-centric culture throughout the department.Key Responsibilities:Develop and implement strategies to improve customer satisfaction and...
Customer Experience Management
vor 5 Monaten
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Your working environment
- Sie sind Experte im Bereich Customer Experience Management? Sie haben Lust auf digitale Produkte für B2B und B2C-Kunden und wollen die digitale Zukunft von Volkswagen Nutzfahrzeuge mit gestalten? Dann bewerben Sie sich jetzt
Im Bereich der Mobilen Online Dienste gestalten wir innovative, digitale Produkte und Services für Gewerbe
- und Privatkunden. Bei uns arbeiten Research, CX, UX/UI, IT, technische Entwicklung und Projektmanagement eng zusammen, um Volkswagen Nutzfahrzeuge zu einem führenden digitalen Lösungsanbieter zu entwickeln. Je nach Tätigkeitsschwerpunkt ist ein Arbeiten in Büros in Hannover, Berlin oder München möglich.
Was uns besonders wichtig ist? Unser Team, unsere Werte: Offenheit, Zusammenhalt und Spaß
Im Folgenden finden Sie einige spannende Einblicke in das zukünftige Tätigkeitsfeld.Your tasks
- Verfolgen und Analysieren der Customer Journey, der Kundenerfahrung, der Kundenzufriedenheit sowie der Wettbewerbsaktivitäten
- Aufbauen eines umfassenden Verständnisses für unsere Kunden durch Forschung, Datenanalyse, Wettbewerbsbetrachtung und Nutzerfeedback
- Identifizieren von Trends und Best Practices im CX-Bereich und Integrieren neuer Ansätze in Produkte und Unternehmen
- Vorbereiten und Durchführen von Produkttests zum iterativen Verbessern digitaler Produkte
- Umsetzen und Koordinieren von Maßnahmen zum kontinuierlichen Verbessern der Kundenerfahrung in Abstimmung mit anderen Fachbereichen und interdisziplinären Software-Entwicklungsteams
- Etablieren von CX-Metriken und -KPIs zum Messen der Performance und Fördern von kontinuierlichen Verbesserungen
Your qualifications
- Abgeschlossenes Studium der Wirtschaftswissenschaften, Kommunikationswissenschaften, Marketing, Marktforschung oder vergleichbare Qualifikation
- Nachweisliche Erfahrung in der Gestaltung und Umsetzung von Kundeninteraktionspunkten und Kundenerlebnisstrategien
- Tiefgreifendes Verständnis von CX-Prinzipien, Methoden und Tools
- Erfahrung mit digitalen Analysetools und Customer Feedback Management-Plattformen von Vorteil
- Erfahrung im Bereich Markt
- und Trendanalysen, sowie Wettbewerbsdetailinformationen von Vorteil
- Gute Deutsch
- und Englischkenntnisse in Wort und Schrift
Ihre Benefits:
- 30 Urlaubstage + 24.12. und 31.12. frei
- 35-Stunden-Woche
- Betriebsrente
- Flexible Arbeitszeiten
- Mobiles Arbeiten
- Bildungs
- und Beratungsangebote
- Sonderkonditionen bei Kauf und Leasing
Further information
- This position is with the
Volkswagen AG- in
Hannover- to fill.- Employment is possible from:
- 30.09.2023- Reference code:
- E-3808/2023- Your questions answered
- Frau Andrea Weber- under the telephone number- 05361-9-36363
