Aktuelle Jobs im Zusammenhang mit Customer Experience Coach - Hannover, Niedersachsen - Amplifon


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Customer Experience Coach

vor 2 Monaten


Hannover, Niedersachsen, Deutschland Amplifon Vollzeit

About the Role:

We are seeking a highly skilled Field Trainer to join our dynamic training team in the region of Hannover/Bremen. As a Field Trainer, you will play a crucial role in supporting the development of our colleagues in the Amplifon shops, enabling them to reach their full potential and deliver exceptional customer experiences.

Key Responsibilities:

  • You will translate business performance and needs into training requirements, and have the opportunity to co-create and develop training programs that meet the needs of our business.
  • You will deliver training programs and ensure that our trainers have the necessary skills and competencies to excel in their roles.
  • You will support new hires in their onboarding process, ensuring they have the necessary skills and knowledge to perform their duties effectively.
  • You will work closely with our regional managers to develop action plans to enhance the performance of our existing colleagues in the shops, and track and measure the impact of our training initiatives.

Requirements:

  • You have experience in coaching/training and a strong understanding of adult learning principles.
  • Optimally, you have experience in the field of audiology.
  • You possess excellent communication and interpersonal skills, with the ability to build strong relationships with our colleagues and stakeholders.
  • You are customer-focused and have a strong understanding of customer needs and expectations.

What We Offer:

  • A unique opportunity to develop your skills and expertise in a dynamic and supportive environment.
  • A chance to work with a global training community, collaborating with colleagues from around the world.
  • Access to comprehensive training programs and development opportunities, including a global certification program.
  • A competitive compensation package, including a generous holiday allowance and flexible working arrangements.