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Field Service Manager

vor 2 Monaten


Hannover, Niedersachsen, Deutschland Canon Vollzeit
About the Role

Job Summary

We are seeking a highly skilled and experienced Field Service Manager to join our team at Canon. As a key member of our customer service team, you will be responsible for ensuring the efficient and profitable operation of our field service department, increasing customer satisfaction and loyalty, and developing human resources to meet customer expectations.

Key Responsibilities
  • Customer Service Excellence
    • Enhance customer service experience and foster engaged customers
    • Take ownership of customer issues and see them through to resolution
  • Leadership and Strategy
    • Establish a clear mission and implement strategies aligned with that mission
    • Develop service procedures, policies, and standards
  • Team Management
    • Recruit, mentor, and develop customer service agents to create an environment where they can thrive through support and empowerment
  • Operational Efficiency
    • Manage resources and utilize assets to achieve qualitative and quantitative objectives
    • Adhere to and manage the approved budget
  • Continuous Improvement
    • Stay informed about industry developments and implement best practices for improvement
    • Troubleshoot when necessary
Requirements
  • Experience and Skills
    • Proven experience as a customer service manager/lead engineer
    • Experience in providing customer service support
    • Proficient in English and German
    • Knowledge of customer service tools, software, and databases
    • Familiarity with the latest technology trends in the industry
  • Qualifications and Abilities
    • Strong communication skills
    • Advanced troubleshooting and multitasking abilities
    • Experience with semiconductor equipment
    • Customer service orientation
    • Ability for international business travel
About Canon

Canon is a Japanese multinational company that enriches lives and businesses in a unique way. As a top global brand and a technology leader in the imaging sector, Canon offers a wide range of cameras, printers, scanners, printing systems, and software solutions for business customers. Canon prioritizes mutual respect and sustainability. The philosophy of Kyosei unites over employees worldwide: Living and working together for the common good.