Werkstudent , Customer Experience Strategy

vor 5 Monaten


München, Deutschland Amazon Deutschland Services GmbH Vollzeit

At least in the third semester of your Bachelor's or completing a Master's degree;
- Enrolled at university for the time as working student;
- Excellent interpersonal and communication skills;
- Ability to communicate in a clear and concise manner;
- Fluent in German and English language (written and verbal communication);
- Good command of MS Office, especially MS Excel;
- Ability to work on your own initiative and as part of a team.

The Customer Experience Strategy organization is dedicated to improving Amazon’s business, internal processes and technology. Our team’s mission is to constantly challenge the status quo and innovate the end-to-end customer experience. As a Working Student, you will support the team in market research, data collection and analysis across multiple business areas and geographies. Rooted within a dynamic, innovative and diverse environment, this role will provide you with ample opportunities to learn about customer experience in an e-commerce environment while you help Amazon to achieve its’ vision: to be Earth's Most Customer-Centric Company.
Key job responsibilities
- Assisting Product Managers executing various projects across different Amazon businesses
- Collecting and analyzing data on customer-centric processes that contribute to create best-in-class experiences
- Analyzing key success factors such as product offer, prices and delivery performance
- Collaboration with international teams
- Bachelor’s degree in business, science and engineering or related field;
- Experience in understanding working with complex topics;
- Experience in analyzing data sets, SQL skills & data science knowledge a plus;
- Previous experience in the field of Customer Experience Research or Market Research, and familiarity with data collection and analysis tasks is a plus.
- Additional European languages are a plus.

m/w/d



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