Agent Operations Germany

vor 6 Monaten

Frankfurt am Main, Deutschland Cargolux Vollzeit

TASK RESPONSIBILITIES:
**Main responsibilities**

**Ensure safe and reliable completion of all ground operations activities.**
- By ensuring that all requirements regarding safety, security, quality, effectiveness, and efficiency prescribed in local and international laws and regulations are adhered to
- By ensuring that customer’s needs and expectations are met
- By assisting other Cargolux stations in any operational related matter, whenever needed
- By monitoring work-processes and supervising Ground Handling agents, other service providers and trucking companies
- By ensuring compliance regarding safety and procedures with the provisions of the _GOM_, the Security Program manual and other corporate manuals and documents as applicable:

- By reporting any issue that could harm the safety of the personnel
- By wearing all PPE, such as shoes or boots, fluorescent jackets or vests and ear plugs, as required
- By reporting incidents/accidents

**Supervise and co-ordinate warehouse/cargo handling activities.**
- By monitoring, planning, coordinating warehouse/cargo and trucking activities
- By monitoring the GHA’s cargo acceptance, storage and handling/build up activities
- By giving instructions and monitoring the palletising of special cargo i.e., vehicles, heavy and off size, valuables according to the procedures specified in the GOM
- By filing handling reports in case of handling discrepancies
- By supporting tracing functions

**Coordinate with Export Services**
- By gathering special cargo information for temperature settings, overhang, or heavy cargo
- By checking for possible connecting cargo from another flight
- By checking the freight availability status and late acceptance of cargo is required
- By requesting the go ahead for final load planning

**Coordinate with Import Services**
- By checking if any oversized, heavy, or other cargo requiring special offload procedures or attention are on inbound flights

**Coordinate Road Feeder Service (Trucking) activities.**
- By planning and ordering trucks as per local requirements and volumes
- By co-ordinating flight and truck schedules with the trucking providers, GHA(s) and other stations
- By updating CV system with truck movement data
- Special truck (cooling, off-size, TAPA etc) coordination
- Coordination with various trucking companies
- Coordination of deliveries in LUX according to the slots

**Provide support to customers**
- By visiting factories on customer request for cargo inspection and handling/loading consulting
- By conferring with customers to make special cargo loadable

**Coordinate ULD control activities**
- By organizing/coordinating required ULD stock for the station to ensure always sufficient ULDs are available
- By organizing/coordinating the return of ULDs
- By reporting any damaged ULDs
- By organizing and supervising built up ULDs

ESSENTIAL REQUIREMENTS FOR THE POSITION:

- Secondary technical education or accomplished apprenticeship with focus on logistics or any other relevant field
- Previous experience in a warehouse or trucking environment will be considered as an advantage
- Interacting openly and comfortably with diverse groups of people, anticipating and balancing the needs of multiple stakeholders
- Strong written and oral communication skills
- Feeling comfortable to work in a team as well as autonomously
- Strong time management skills and being able to take decisions within tight deadlines
- Ability to plan and prioritize work aligned with organizational goals
- Good analytical and organizational skills
- Fluency in written and spoken German and English
- Proficiency in MS Office

WORKING CONDITIONS:

- Diversified job in an exciting and growing industry
- Open door policy
- 30 days of annual vacation, vacation allowance and 13-month salary
- Highly motivated and dynamic Team
- Certificate of good conduct will be required

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