Customer Service Operations
vor 4 Wochen
**Job Description: Customer Services, Operations & Reservations Agent**
Job Title Customer Services, Operations & Reservations Agent
Employed by Network Airline Services GmbH
Location Frankfurt, Germany
Reports to Office Manager, Germany
Salary Competitive with attractive benefits
**SUMMARY**:
Network Airline Services GmbH (NAS GmbH) is part of the Network Aviation Group which is based in the U.K. NAS
GmbH are the General Sales Agent (GSA’s) for a variety of airlines in Germany.
NAS GmbH are an integral part of the brokering products of the group utilizing the services of 3rd party carriers around the world.
We are seeking an experienced Customer Services, Operations and Reservations Agent. The position holder will be responsible for handling enquiries and reservations for airlines and partners represented by our Company in Germany. This role is to efficiently deal with all customer service, operational and cargo matters.
**KEY RELATIONSHIPS**:
- Principal contacts: Commercial Director, EMEA, Operations Department, Commercial and Charter Sales team, Finance Department
**PRINCIPAL ACCOUNTABILITIES**:
The Customer Services, Operations & Reservations Agent is principally responsible for:
- Cargo bookings using various reservations systems.
- Post-flighting and generating flight files.
- Preparing build instructions for handling agents.
- Arranging trucking and handling.
- Assisting in Commercial Activities.
- Handling enquiries and quotations.
- General Administration.
- Cargo Tracing.
- Other reasonable work-related requests as directed by the Line Manager.
**TARGETS**:
- Increase revenue for Germany
- Attract new clients for carriers while retaining existing partnerships
**REQUIRED SKILLS, EXPERIENCE AND COMPETENCIES**:
- Languages - Excellent written and verbal communication skills in German essential, good to strong written & verbal English
- Planning & Organisation - Demonstrable effective prioritisation of tasks o Demonstrable sustained accuracy & precision in tasks
- IT skills - Good IT knowledge of Microsoft suite of programmes, Ability to perform & analyse mathematical calculations
- Team Working and Communication - Ability to work effectively as part of a team & individually/autonomously
- Attention to Detail - A highly analytical eye for detail with tenacity and proactivity. Demonstrable efficiency and organisation in all responsibilities.
- Flexibility/Resilience - Ability to demonstrate flexibility when confronted by unforeseen work situations. Ability to work under pressure.
- Integrity and Commitment - Ability to demonstrate a high level of integrity and work ethic. Self-motivation with high energy and ability to demonstrate enthusiasm in all tasks. Keen willingness for learning and self-development
- A background in a Logistics/Customer service environment. Prior experience of reservations and cargo administration essential.
**WE OFFER**
- Attractive benefits
- Participation in a successful and growing global airfreight organisation
**Employees must be resident in Germany with existing right to work. The Company is unable to sponsor work permits**
**Salary**: 3,200.00€ - 3,900.00€ per month
**Experience**:
- Logistics/cargo: 2 years (required)
**Language**:
- English (required)
Work Location: One location
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