Order Management Specialist
Vor 4 Tagen
**Order Management Specialist (m/w/d) E-mobility**:
**This position reports to**:
Operations Manager
**Your responsibilities**:
- Responsible for all processing from customer order to invoicing
- Creating and monitoring the status of orders
- Ordering materials and organizing commissioning if necessary including last mile support
- Provide effective solutions to customers with order related issues by coordinating internal resources to resolve issues
- Ensure inquiries are resolved and assist with escalation as needed
- Ensure a positive customer experience by providing regular updates and clarifications
- Monitor overall process and trends in inquiries and identify opportunities for improvement
- Set revenue and ensure handover to service
**Your background**:
- Commercial vocational training
- At least 2 years of experience in order processing and/or purchasing
- An agile and proactive approach and the ability to take responsibility for customer issues
- Good SAP knowledge
- Fluent written and spoken German and English
**Benefits**:
- Retirement plan
- Paid and Unpaid leave opportunities
- Company car
- Canteen
- Healthcare plan
**More about us**:
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