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Customer Service Coach

vor 5 Monaten


Hamburg, Deutschland DEKRA Arbeit GmbH Vollzeit

Als eines der erfolgreichsten und innovativsten Personaldienstleistungsunternehmen in Deutschland suchen wir ab sofort für unseren Kunden - ein international agierendes Familienunternehmen im Bereich Einzelhandel und Online-Shops - in Hamburg einen **Customer Service Coach (m/w/d)**.

**Ihre Aufgaben**:

- Fachliche*r Ansprechpartner*in** **des Teams und Unterstützung der Teamleitung
- Verantwortung für die kontinuierliche Weiterentwicklung der fachlichen Fähigkeiten der Kundenbetreuer*innen
- Sicherstellung der hohen Qualität des Customer Service mit der Konzeption und der Durchführung eines organisierten Ablaufs der Coachings
- Analysen zur operativen Qualitätssicherung und Prozesskonformität der Kundenbetreuer*innen
- Unterstützung des Teams bei Bedarf mit der Kontaktbearbeitung und anderen operativen Aufgaben

**Ihr Profil**:

- Erfolgreich abgeschlossene kaufmännische Ausbildung oder eine vergleichbare Qualifikation
- Erfahrungen als Coach oder Kommunikationstrainer im Kundendienst wünschenswert
- Berufserfahrungen im Call Center (Inbound) von Vorteil
- Sehr gute Deutschkenntnisse in Wort und Schrift
- Teamgeist, ein verbindliches Auftreten sowie eigenständige Arbeitsweise

**Was wir Ihnen bieten**:

- Einen festen Arbeitsvertrag nach BAP-Tarifvertrag
- Eine übertarifliche Vergütung, zzgl. Urlaubs
- und Weihnachtsgeld
- Einen interessanten und Ihren Qualifikationen entsprechenden Arbeitsplatz samt Übernahmeperspektive durch das Kundenunternehmen

**Ihr Weg zu uns**:
Die DEKRA Arbeit GmbH gehört als Teil der DEKRA SE zu den Top 10 Personaldienstleistern in Deutschland und zu den am stärksten wachsenden Personaldienstleistern in Europa.

An derzeit über 120 bundes
- und europaweiten Standorten haben wir es uns zur Aufgabe gemacht, flexible Personallösungen zu etablieren und so den regionalen Arbeitsmarkt positiv mitzugestalten. Helfen Sie mit, dieses Erfolgsmodell weiter auszubauen und bewerben Sie sich noch heute.