Support Specialist

vor 6 Monaten


Berlin, Deutschland Recruitment Room Vollzeit

**Company mission**:
As an innovator, we have been combining established standards with new technology trends in our cloud, hardware and VM solutions for over 18 years. We see it as our task to help companies of all sizes to work together and make their communication as simple as possible.

**Core Values**:

- Working together is at the centre of what we do
- We value respectful interaction at eye level
- Hierarchical thinking = out of place
- Everyone is on a first-name basis - including the management

**Requirements**:
Professional experience in a similar position in the field of telecommunications appropriate to the position

Strong service mindset as well as a confident and friendly demeanour when talking to customers

Very good knowledge in the following areas: SIP/VoIP, Web servers and networks (TCP/IP), Linux

Knowledge of Java and PostgreSQL

Extensive experience with VoIP telephone systems

Strong analytical skills

Very good knowledge of German (C1) and good written and spoken communication skills

Thorough and independent working style

**Tasks & Responsibilities**:
Recording, analysing and documenting software errors

Reproduction of reported errors

Close co-operation with the internal development department and the support teams

Preparing and passing on knowledge to colleagues (M/F/d) in the support teams

**Core Benefits**:
1) Health initiatives and pension plans.

2) Up to 2 weeks of work from the EU abroad annually.

3) Corporate benefits program with various discounts.

4) Free company parking.

5) Personal development opportunities

6) Regular company events

7) Startup Vibe

**Hiring Process**:
1) Video interview with HR, possibly also directly with the specialist department: Get to know the company personally and present the company to pick up applicants

2) Second interview (costs are covered): In-house with familiarisation day (also for remote positions) (3-6 hours depending on the position): You get to know the team and the office. Interview with team lead and small test tasks followed by a final technical interview (relaxed atmosphere & no pressure situation)

3) Offer/ Decision



  • Berlin, Deutschland Robert Half Vollzeit

    **Onsite Support Specialist (w/m/d)** **gesucht** - Wir suchen für unseren Kunden, ein Unternehmen aus dem Bereich IT mit Sitz in Berlin, zum nächstmöglichen Zeitpunkt einen **Onsite Support Specialist (w/m/d)**. Der Einstieg erfolgt im Rahmen der Arbeitnehmerüberlassung, dabei erhalten Sie einen unbefristeten Arbeitsvertrag von Robert Half. Die...


  • Berlin, Deutschland AMBOSS Vollzeit

    Hello, we are AMBOSS and we are looking for the next Customer Support Specialist. With our team, your support will reach further than ever before! As a Customer Support Specialist, you will embody the crucial connection between AMBOSS and its users, helping to improve medical care for millions of people. Our mission is to enable clinicians and students...


  • Berlin, Deutschland Online Payment Platform Vollzeit

    **3 powerful reasons to join our team as Customer Support Specialist** 1. Join a rapidly growing fintech niche that is currently expanding across Europe. 2. Work with some of the biggest marketplaces in Europe. 3. Make a significant impact on how millions of merchants experience our payment methods! OPP is not just a powerful payment solution - we’re one...


  • Berlin, Deutschland Precision Medicine Group Vollzeit

    Do you enjoy providing technical troubleshooting and support, working directly with users to provide IT solutions? Do you want to join a stable, established IT environment with a strong team culture and advancement potential? If so, our Corporate IT team is hiring a **Technical Support Specialist **to support our Berlin Lab and Corporate team...


  • Berlin, Deutschland Phorms Education SE Vollzeit

    Phorms Education steht für ein lebendiges, breit aufgestelltes Bildungsnetzwerk mit bilingualen deutsch-englischen Kindertagesstätten und Schulen sowie einer Erzieherakademie und zwei internationalen Schulen in freier Trägerschaft. Mit Leidenschaft schaffen wir hier für Kinder, Eltern und Mitarbeitende einen zeitgemäßen Lern- und Lebensraum. In der...

  • Event Support Specialist

    vor 6 Monaten


    Berlin, Deutschland Ticketmaster GmbH Vollzeit

    JOB DESCRIPTION - EVENT SUPPORT SPECIALIST (Ticketing) **Location**: Berlin **Division**: Ticketmaster International **Line Manager**: TBD **Contract Terms**: Permanent THE TEAM Global Client Support & Operations Organization has the mission to build a global support & operations center of excellence where all processes, tools & best practices are...


  • Berlin, Deutschland Precision Medicine Group Vollzeit

    Do you enjoy providing technical troubleshooting and support, working directly with users to provide IT solutions? Do you want to join a stable, established IT environment with a strong team culture and advancement potential? If so, our Corporate IT team is hiring a **Technical Support Specialist **to support our Berlin Lab and Corporate team...


  • Berlin, Deutschland Online Betaalplatform Vollzeit

    On-site Berlin, Germany Support Job details **3 powerful reasons to join our team as Customer Support Specialist** 1. Join a rapidly growing fintech niche that is currently expanding across Europe. 2. Work with some of the biggest marketplaces in Europe. 3. Make a significant impact on how millions of merchants experience our payment methods! OPP is...


  • Berlin, Deutschland Linearity Vollzeit

    Linearity is a powerful and award-winning marketing design software suite that simplifies the asset creation process. The platform boasts a wide range of groundbreaking features and is trusted by leading brands like Apple, Disney, and Microsoft. Linearity Curve allows designers to create precision vector assets 30% faster than with competing tools, and...

  • IT Support Specialist

    vor 4 Wochen


    Berlin, Berlin, Deutschland Highsnobiety Vollzeit

    OverviewHighsnobiety is a forward-thinking digital media company seeking an experienced IT Support Specialist to join our team in Berlin, Germany. This role offers a unique opportunity to shape the company's technical infrastructure and contribute to the growth of a global brand.Job DescriptionWe are looking for a skilled IT Support Specialist to provide...


  • Berlin, Deutschland Atlean World Vollzeit

    **German & English speaker - Social Media Support Specialist** **Lisbon** offers the perfect opportunity to **gain valuable skills**, **boost your CV**, and **expand your professional network**. With a vibrant culture, exciting activities, and comprehensive benefits. Our projects offer a supportive environment that fosters personal growth, work-life...


  • Berlin, Deutschland Cullen Cleaning Vollzeit

    **Title**: Operations Support Specialist - Entry Level - **Location**: Berlin - **Type of contract**: Full-Time / Part-Time - **Language**: German & English Speaking **Key Responsibilities**: - Roll out Internal Company apps, ensuring all employees are trained on how to use it correctly. - Answer tickets with operational/sales topics and troubleshoot...


  • Berlin, Berlin, Deutschland everphone GmbH Vollzeit

    About Everphone GmbHEverphone is a leading provider of device-as-a-service solutions for businesses and organizations. We handle device procurement, configuration, management, security, and replacement, freeing up valuable time for clients' IT teams.We are looking for an exceptional Technical Support Specialist to join our team. As a working student, you...


  • Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit

    Cloud Storage SpecialistWe are seeking an experienced Cloud Storage Specialist to join our team in Greece. As a member of our German-speaking support team, you will provide top-notch technical assistance to users worldwide.About the JobThe ideal candidate will have excellent communication skills in German and experience in customer service or technical...


  • Berlin, Deutschland RateHawk Vollzeit

    Emerging Travel Group (ETG) is looking to hire a Language Support Specialist, who will take calls and provide initial advice to our B2B partners in German language.Job Responsibilities: taking calls and providing initial advice to B2B partners in German language; communication with partners about the on-going cases, providing regular updates on the progress;...

  • Event Support Specialist

    vor 6 Monaten


    Berlin, Deutschland Ticketmaster GmbH Vollzeit

    JOB DESCRIPTION - EVENT SUPPORT SPECIALIST (Ticketing) **Location**: Berlin **Division**: Ticketmaster International **Line Manager**: TBD **Contract Terms**: Permanent THE TEAM Global Client Support & Operations Organization has the mission to build a global support & operations center of excellence where all processes, tools & best practices are...

  • Api Support Specialist

    vor 6 Monaten


    Berlin, Deutschland Canto Vollzeit

    **Job Title**: API Support Specialist **Location**: Germany, Remote **This role required fluent English & German** **Company Overview**: Canto is reshaping the digital asset management (DAM) landscape. Our platform offers a singular source for brands to organize, access, and share digital assets, amplifying content value, accelerating production, and...


  • Berlin, Deutschland Tesla Vollzeit

    **What to Expect** Tesla is looking for a customer-focused, experienced, and motivated Energy Customer Support Specialist to join our Energy team in Berlin. If you love helping people, are customer-centric, and technically skilled, we would love to meet you. As a Customer Support Specialist, you will act as the first point of contact for our customers and...


  • Berlin, Berlin, Deutschland Katapult Vollzeit

    Katapult is a Berlin-based studio for contemporary performing arts, operating with an agile and flexible approach. As a platform for artists by artists, we offer residencies, workshops, and open training sessions for creatives, as well as photo and video shoots. Our mission is to support the development of visual performing arts in Berlin and beyond.We are...


  • Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit

    We are seeking a highly skilled German speaking customer support specialist to join our team in Greece.Company Overview:Our company is a leading provider of customer experience solutions, and we are looking for individuals who share our passion for delivering exceptional service. As a German speaking customer support specialist, you will be responsible for...