Api Support Specialist

vor 5 Monaten

Berlin, Deutschland Canto Vollzeit

**Job Title**: API Support Specialist

**Location**: Germany, Remote

**This role required fluent English & German**

**Company Overview**:
Canto is reshaping the digital asset management (DAM) landscape. Our platform offers a singular source for brands to organize, access, and share digital assets, amplifying content value, accelerating production, and ensuring brand consistency. With an emphasis on efficiency and collaboration, we provide data-driven insights and harness AI to help companies not just manage but maximize their digital content. At Canto, we're more than a DAM solution; we're a catalyst for brand evolution. Join our mission to transform the DAM category and empower brands to extract unparalleled value from their digital assets.

It's such an exciting time to join the Canto Team. We have great people here already & We are growing rapidly - we look forward to hearing from you if you match the role below

**Role Overview**

You are the interface between Engineering and Product Support. You handle support inquiries about our API or general integrations, discuss customer requirements about our Canto Automation Framework (CAF) or Media Delivery Cloud (MDC), and offer data migration services for technically demanding projects.

**Responsibilities**
- Offer developer support to our customers and partners using our API.
- Provide best practices, general recommendations, and code snippets regarding our API.
- Assist our Engineering team in maintaining and optimizing our API, CAF, and MDC documentation.
- Set up and configure Canto Automation Framework (CAF) and/or Media Delivery Cloud (MDC) in collaboration with our customers and their requirements.
- Verify bugfixes in scheduled product releases by conducting User Acceptance Tests (UAT).
- Assist our regular support teams in solving highly complex inquiries (3rd level).
- Assist our Implementation team in migrating complex data from external services to Canto.
- You will both contribute and lead ad-hoc projects to enhance our offering.

**Qualifications**
- 2+ years experience in a **Tier 3 support role**, including at least 1+ year API support**:

- Experience with programming languages and reading code
- Experience with APIs and programming frameworks
- Service-oriented mindset, **experience working directly with customers**:

- High level of engagement
- Independent and organized
- Comfortable working across the entire organization to solve complex problems
- Attention to detail to ensure that support processes and responses meet quality standards
- Strong problem-solving skills and the ability to think critically and creatively
- **Fluent in German and very strong in English

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