Customer Service Associate

vor 1 Woche

München, Deutschland Haier Europe Vollzeit

Job Posting Title

Customer Service Associate

The challenge

For 40 years, Haier has focused its energy and expertise on one goal; producing the best home appliances to ensure the highest consumer satisfaction.

We believe that we can only contribute to a simplified everyday life by working alongside our consumers and through gaining a true understanding of their needs. As we continually strive to improve and expand our product range based on our insights, we’re looking for a new Customer Service Associate (M/F/d) to help continue our success across the region.

If you’d love to play an important part in our After Sales business, delivering excellent customer support, we’d love to hear from you.

The position is offered on a Hybrid working basis with travel to our Munich office as required.

What you will do- Ensure that all administrative tasks are completed on time and in a service-oriented manner- Coordinate and monitor incoming support requests and ensure that they are processed efficiently- Take responsibility for the invoicing of service partners, ensuring that this is done punctually and correctly- Manage invoice discrepancies, working closely with the Area Service Manager to make corrections- Review and approve product replacement requests in close cooperation with the service partners- Monitor payments to our service partners and ensure that they are in line with the terms of the contract- Manage the order management of spare parts and accessories for service partners and wholesalers- Act as the central point of contact for these target groups- Act as the interface with the European headquarters, ensuring a smooth flow of information and communication between the departments

What you need to succeed- Experience in finance and order management or similar administrative activities- Strong analytical skills and solution focused- A strong customer focus and the ability to work efficiently and in a structured manner- Ability to remain calm in challenging situations, maintaining attention to detail and a service orientated approach- Technical training and a commercial mindset- Working knowledge of German and English, both spoken and written- Very good PC skills, especially in Microsoft Office (Excel, Word, PowerPoint) and ideally SAP- A team-oriented approach

What we offer:
- Attractive remuneration and contribution to a company pension scheme- Discounts on the website 'Corporate Benefits'- Employee Purchase Program for Haier Products including family and friends- Wellpass membership- 30 days’ vacation and flexible working hours- Hybrid working- Permanent position- An exciting and varied work environment

Haier Europe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

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