Product Support Specialist Associate
vor 3 Monaten
Datasite is where deals are made. We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries. Carrying that success into the future is all about you. Your useful skills, your unusual experience, your unique ideas. Everyone here brings something unexpected. What’s yours? Invest your talents in us, and we’ll return the compliment.
**Job Description**:
Essential Duties and Responsibilities:
- Assist in the creation and shipping of USB devices to clients within the EU.- Provide product support by assisting customers with simple to moderately complex questions and problems. Troubleshoot issues to resolution and directly answer user questions. Route issues the Product Support Specialist Associate is unable to resolve to the appropriate person or team for timely resolution.-
- Assist customers in the setup and configuration of projects and features within Datasite products.- Capture all service requests, interactions and communications in Salesforce Service Cloud.- Build positive relationships with customers.- Develop knowledge of industry and customer use cases and workflow.- Delight the customer through every interaction.- Other additional duties as may be requested from time to time.
Minimum Requirements (Education, Experience, Skills)- Degree Preferred.- Strong technical aptitude and learning agility.- 1-3 years previous experience in a client service or product support environment.- Strong communication skills, especially in explaining technical terms in a way that non-technical individuals can understand.- Independent problem solving and troubleshooting skills.- Ability to work well in a team collaboration environment.- Excellent organizational skills and attention to detail.- Fluency in German & English (written & spoken).
Preferred Requirements (Education, Experience, Skills)- Bachelor’s degree in related field.- Advanced Excel skills.-
- Experience in the M&A industry.
As a global organization, Datasite knows that diverse perspectives are essential to our success. We’re committed to maintaining a diverse workforce to serve our customers around the world. Datasite is an equal opportunity employer (EEO) and furthers the principles of EEO through Affirmative Action.
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