Associate Specialist, Products and Solutions

Vor 5 Tagen

Frankfurt am Main, Deutschland Mastercard Vollzeit

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Associate Specialist, Products and Solutions

About Mastercard

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help consumers, financial institutions, governments, and businesses realize their greatest commercial potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections to more than 20,000 banks and millions of merchants across more than 200 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

About the team

The Customer Solutions Centre (CSC) in Central Europe brings together product and sales resources, develops solutions & bundles leveraging all Mastercard assets to drive sustainable and profitable growth in an agile form. Covering twelve countries from Germany, Switzerland, Austria & Liechtenstein, to Poland, Czechia & Slovakia, to Hungary and Slovenia as well as Greece, Cyprus and Malta, the Customer Solution Centre combines the expertise of segment-specific Solution Architects and product experts.

The Strategy & Operations Associate Specialist sits at the heart of the Customer Solution Center in the Central European Division, working closely with the SVP Customer Solutions Centre and his leadership team as well as country managers and other cross-functional partners. You will align product initiatives translating global and regional objectives into actionable country specific plans and vice-versa bringing the voice of the customer in the market to regional and global product initiatives. The role covers a unique combination of strategy, product management, research and analysis and will also require engaging with critical stakeholders across Mastercard's on the market, regional and global level.

About the Role
- Works with the SVP to identify and set internal and external strategic priorities, mindful of the corresponding internal corporate metrics needed to evaluate success
- Helps the leadership team pursuing an agile, connected, efficient, and effective organization as it supports the strategy of the company and the execution of its objectives in Central Europe
- Builds deep relationships with key market and product leaders to build a collaborative partnership in ensuring alignment of strategy and initiatives
- Defines, structures, evaluates, and executes cross-functional initiatives including gathering of relevant data, driving analyses and insights, and formulating actionable, data-driven recommendations
- Supports the CSC leadership team and objectives set forth by the SVP. This will include planning and coordinating meetings and follow-up on projects/initiatives (e.g., leadership meetings, coordinating pre-read materials, and following up on action items as needed) as well as to deliver monthly and quarterly business highlights for various internal audiences
- Leads the development of compelling and clear presentations and talking points to a variety of external and internal stakeholders
- Takes on special projects to drive value across company

All about you
- Ability to navigate ambiguity with an eye towards “connecting dots” and identifying/evaluating organizational opportunities and challenges - both seen and unforeseen
- Must be tech-savvy, flexible, able to multitask and having the ability to focus on detail and function while working within a time-compressed, highly dynamic and ambiguous environment to ensure all deliverables are achieved
- Will be involved in high-level client contact and exposed to sensitive information, must demonstrate confidentiality, good business judgment and diplomacy
- Must be able to self-direct and work effectively with others at all levels i.e., team members, senior leaders, executive management and clients / Partners
- Demonstrate ability to manage time and multiple commitments
- Strong decision-making and problem-solving skills and attention to detail with excellent interpersonal, written, and verbal communication sk

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