Digital Payment Revolution

vor 7 Monaten

Berlin, Deutschland Work_in_Berlin Recruitment Agency Vollzeit

Our client generates products that make payments easy. Their payments are so easy that they fade into the background and make entirely new kinds of interactions possible. From splitting rent with roommates to paying a friend to say “thank you”, the stories and experiences of their users’ payments are highlighted and shared in their social feed. As a Customer Support Specialist (M/F/d) at our client you will be helping customers with inquiries regarding their accounts.

We’re looking for customer service agents (M/F/d) who don’t require a script to help customers send and receive payments. Someone who can delight with promptness, thoroughness, accuracy and maybe an occasional pun or two.

**Responsibilities**:

- Provide world class customer service.
- Try all avenues to solve a customer's issue, but if you can't, explain the why with an empathetic ear
- Educate customers on how to use the app to send and receive payments
- Work to continuously learn about the payments industry in hopes of quickly becoming an expert
- Proactively look for ways to improve internal processes

**Requirements**:

- Team player (M/F/d) - win as a team.
- Enjoys being on the phone interacting with customers
- Must be a self-starter and self-learner
- Someone who enjoys a fast paced yet fun working environment
- Fluency in Hebrew

**>>> OUR SERVICE OF COURSE IS FREE OF CHARGE FOR APPLICANTS**

We´re looking forward to hearing from you

**Work in Berlin Recruitment Agency**
**Alt-Moabit 96b**
**10559 Berlin**

**Visit us at: work-in-berlin.eu**

**If you need any assistance please don't hesitate to call Robert or Arnaud on +49 (0) 30 789 59 07 11**

**Skills that work well with our company are**:customer service and customer support, sales and marketing, hospitality, retail experience, management experience, finance, appointments, call center experience

**Job Types**: Full-time, Part-time, Permanent

**Job Types**: Full-time, Permanent

Work Location: In person

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