Technical Support
vor 5 Monaten
Are you able to help customers and remain calm even in difficult situations?
Then a crisis-proof job in a strong, young team in our company is waiting for you. Of course, we offer you an appropriate induction programme and some great employee benefits. We look forward to getting to know you
**Who we are**
SENA is a manufacturer of smart helmets and communication systems for motor and outdoor sports. Our passion is adventure. Perfection is our claim.
Founded in 1998, SENA is the leading innovator in the motorbike and outdoor sports communications market. After many years of success in manufacturing Bluetooth® networking products, SENA has expanded its offerings into the motorbike, outdoor sports and, more recently, industrial communications segments.
Sena has been able to transfer its strengths in outdoor sports communication to industrial environments where highly reliable, efficient and secure communication is required. Sena works with some of the world's leading brands in the food processing, manufacturing, construction, warehousing, logistics and landscaping industries. Sena is headquartered in Irvine, CA, with offices in Europe, Asia and North America.
With more than 20 years of technical development experience behind it, Sena continues to produce innovative communication solutions for two-wheeled and outdoor enthusiasts worldwide. The company now looks forward to meeting the needs of customers and partners for the next 20 years and beyond. #RideConnected
**What we offer**
- Full-time employment contract
- 27 days' holiday, increasing to a maximum of 30 days with length of service
- 2 additional days of holiday
- Annual bonus
- Company pension scheme
- Company dental insurance, also for family members
- Tax-free lunch allowance (€107.84 per month)+€60 each for personal occasions(E.g.Birthday)
- Language support of up to €900 per year
- Employee discount
- Conscientious familiarisation with the tasks
**What your job entails**
- An always professional and polite demeanour when responding to customer messages and calls (hotline)
- Providing updates and following up on forwarded and regular enquiries in the interests of the customer
- Attention to detail on ticket specifications and customer needs.
- Knowledge of the basic service level agreement for completing tickets within a certain time.
- Assist in supporting Tier 1 employees with product training, knowledge and revision of tickets.
- Creating technical articles for the website and helping to manage the product content.
- Liaising with the warranty team on complaints and replacements.
- Working closely with other teams such as marketing, sales and accounting on various tasks
- Participate in team and support meetings for product updates, product communication, new product releases and team building
- Testing new product releases, IOS and Android apps for basic product features and knowledge.
- Forwarding product issues and concerns to management and R&D team for updates and fixes.
**What you bring with you**
- Secondary school leaving certificate
- Excellent verbal and written communication skills
- Experienced with MS Excel & Word
- Detailed and accurate way of working
- Ability to work in a fast-paced environment and with good team spirit
- Fluent in written and spoken French
- Plus point: English, German
- Plus point: Experience with Help Desk. Preferably experience with ZenDesk CRM Solution.
**Language**:
- Englisch (required)
- German (preferred)
- French (required)
Work Location: In person
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