Sr Field Technical Support Specialist
vor 7 Monaten
The ADI Centre of Excellence is handling technical support for our customers, offering pre
- and post-sales support for over 300 products made by 15 to 20 different vendors, covering all aspects of Fire & Security. We are looking for a motivated Technical Field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
**JOB DUTIES**:
- Work with the internal technical team to offer support to customers and sales.
- Work closely with Field Sales & Key Accounts to provide customers with following value add technical services for CCTV, IP Video, & Access control:
- Site Surveys
- Project & system design
- Technical Product Demonstrations
- Develop & Deliver classroom-based training courses
- Pre
- configuration
- Onsite Commissioning
- Post sales technical support both remote & onsite
- Post sales technical support remotely
- Provide service and customer support during field visits or dispatches
- Support on site installations either in person or remotely
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Document processes
- Follow all company’s filed procedures and protocols
- Cooperate with technical team and share information across the organisation
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with customers
**YOU MUST HAVE**:
- University degree or equivalent.
- Experience in a similar technical support role within the electronics industry.
- Be fluent in German and English.
**WE VALUE**:
- Bachelor's degree in management, computer science, or a technology-related discipline.
- Experience in the fire service industry.
- Excellent interpersonal, verbal, and written communication skills
- Professional attitude to work
- Good administrative skills
- Ability to work on own initiative
- Ability to work under pressure and in difficult situations under supervision
- Awareness of your limitations.
- Willingness to undertake further training to keep up with the changing market Willingness to develop yourself within ADI and in the industry
**WE OFFER**:
- Attractive employment conditions
- Opportunity to work independently
- A varied area of responsibility Good development opportunities
LI-KM1
LI-REMOTE
-
Field Clinical Specialist
vor 7 Monaten
Duesseldorf, Deutschland Boston Scientific Corporation Vollzeit**Work mode**:Field Based**Territory**:Germany**Additional Locations**: Austria-Vienna; Belgium-Diegem; France-Île-de-France; Germany-Berlin; Germany-Düsseldorf; Germany-Frankfurt am Main; Netherlands-Amsterdam; Netherlands-Kerkrade**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** - At Boston Scientific, we’ll...
-
Technical Documentation Specialist
vor 7 Monaten
Duesseldorf, Deutschland T-Systems International GmbH Vollzeit**Your tasks**: As **Technical Documentation Specialist (M/F/d)** you will drive the creation and enhancement of technical documentation while supporting sales initiatives through collaboration with cross-functional teams. Your responsibilities: - Collaborate with various teams to create and maintain technical documentation and support sales efforts. -...
-
Technical Sales Specialist
vor 7 Monaten
Duesseldorf, Deutschland Domino HR International Vollzeit**TECHNICAL SALES MANAGER M/F** **Reference BMAFR140324** Our customer, MLT (Minet Lacing Technologies), is an industry leader and expert in belt lacing manufacturing and specialist conveyor technologies, providing manufacturing, maintenance, and training services to their customers in 120 countries worldwide. The company has operated for over 70 years and...
-
Lcv Aps-2 Germany: Sr. Specialist, Hse
vor 7 Monaten
Duesseldorf, Deutschland KBR Vollzeit**Title**: LCV APS-2 Germany: Sr. Specialist, HSE - Contingency **_ Belong, Connect, Grow, with KBR! _** **Program Summary** **KBR** leads the government services world contingency market by providing responsive, full-service logistics support to forces deployed around the world under the **Logistics Civil Augmentation Program contract** (**LOGCAP**)....
-
Technical Documentation Specialist
vor 7 Monaten
Duesseldorf, Deutschland T-Systems International GmbH Vollzeit**Your task**: As **Technical Documentation Specialist (M/F/d)** you will drive the creation and enhancement of technical documentation while supporting sales initiatives through collaboration with cross-functional teams. Your responsibilities: - Collaborate with various teams to create and maintain technical documentation and support sales efforts. -...
-
Technical Support Team Leader
vor 7 Monaten
Duesseldorf, Deutschland Resideo VollzeitThe ADI Centre of Excellence is handling technical support for our customers, offering pre - and post-sales support for over 300 products made by 15 to 20 different vendors, covering all aspects of Fire & Security. We are looking for a motivated Technical Field service technician to deliver the desired customer service experience. The goal is to drive...
-
Technical Sales Support
vor 6 Monaten
Duesseldorf, Deutschland Career Management GmbH VollzeitDüsseldorf- ab sofort- Vollzeit- Job-ID: CT24-2013One of our clients is a leading manufacturer specializing in high-quality automotive and industrial transmission belts. **Benefits**: - 30 days of vacation - Permanent employment contract - Full-time employment - Attractive salary - Bonus - International team with many opportunities to use your language...
-
Technical Support Leader Emea
vor 6 Monaten
Duesseldorf, Deutschland Nordson VollzeitCollaboration drives Nordson’s success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back...
-
Lcv Aps-2 Germany: Sr. Specialist, Property
vor 7 Monaten
Duesseldorf, Deutschland KBR Vollzeit**Title**: LCV APS-2 Germany: Sr. Specialist, Property Management - Contingency **_ Belong, Connect, Grow, with KBR! _** **Program Summary** **KBR** leads the government services world contingency market by providing responsive, full-service logistics support to forces deployed around the world under the **Logistics Civil Augmentation Program contract**...
-
Digital Field Applications Engineering Intern
vor 6 Monaten
Duesseldorf, Deutschland Renesas Electronics Corporation Vollzeit**Title**:Digital Field Applications Engineering Intern (f/m/d) **Requisition ID**:55538**Department**:Europe FAE & Sales**Location**:Duesseldorf, DE - Dresden, DE**Job Function**:Intern- Renesas is looking for an - **INTERN FIELD APPLICATIONS ENGINEER** **(F/M/D) **based in Dresden, or Düsseldorf area.- **Your Role** - We are looking for an enthusiastic,...
-
Technology Support Specialist
vor 6 Monaten
Duesseldorf, Deutschland White & Case LLP Vollzeit**White & Case LLP**: **Jobbeschreibung**:** Firm Summary** White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be. With lawyers operating...
-
Technical Support
vor 6 Monaten
Duesseldorf, Deutschland saaroluna Vollzeit**Wir bieten IT Experten bundesweit IT Jobs und beraten Unternehmen aus verschiedenen Branchen bei HR Ads im Social Media Bereich.** **Aktuell suchen wir für unser spannendes Projekt eine(n) Technical Support (m/w/d) remote/ !! Bereitschaft zur Einarbeitung in Berlin, Düsseldorf oder Hamburg !!** **Ihre Aufgaben** **#Unterstützen der IT-Anwender im...
-
Technical Support
vor 6 Monaten
Duesseldorf, Deutschland saaroluna Vollzeit**Wir bieten IT Experten bundesweit IT Jobs und beraten Unternehmen aus verschiedenen Branchen bei HR Ads im Social Media Bereich.** **Aktuell suchen wir für unser spannendes Projekt eine(n) Technical Support (m/w/d) remote/ !! Bereitschaft zur Einarbeitung in Berlin, Düsseldorf oder Hamburg !!** **Ihre Aufgaben** **#Unterstützen der IT-Anwender im...
-
Regional Sales Support with Technical Advisor
vor 7 Monaten
Duesseldorf, Deutschland Siemens Energy Vollzeit**A Snapshot of Your Day** Join us as the first To-Go-To person and point of contact for our internal and external customers, facilitating their needs with our turbines and equipment. Your role encompasses a multifaceted array of tasks, including responding to technical inquiries, supporting spare part requests, exploring modifications or upgrades, managing...
-
Lcv Aps-2 Germany: Specialist, Field Security
vor 7 Monaten
Duesseldorf, Deutschland KBR Vollzeit**Title**: LCV APS-2 Germany: Specialist, Field Security - Contingency **_ Belong, Connect, Grow, with KBR! _** **Program Summary** **KBR** leads the government services world contingency market by providing responsive, full-service logistics support to forces deployed around the world under the **Logistics Civil Augmentation Program contract**...
-
Digital Field Applications Engineering Intern
vor 6 Monaten
Duesseldorf, Deutschland Renesas Electronics Vollzeit**Company Description** Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering product solutions in the automotive, industrial, infrastructure and IoT markets. Our robust product portfolio includes world-leading...
-
Technical Specialist
vor 6 Monaten
Duesseldorf, Deutschland Pall VollzeitFinden Sie das, was Sie antreibt, in einem Team mit einer mehr als 75-jährigen Geschichte der Entdeckung, Entschlossenheit und Innovation. Als weltweit führender Anbieter von Hightech-Filtration, Separation und Reinigung unterstützt die Pall Corporation ihre Kunden bei der Lösung ihrer schwierigsten Herausforderungen. Unsere Produkte erfüllen die...
-
Technical Support
vor 6 Monaten
Duesseldorf, Deutschland DataVision Deutschland GmbH Vollzeit**Technical Support (m/w/d)**: in Düsseldorf **Ihre Aufgaben**: - First-Level - und Second-Level Support per Ticketsystem, Mail, Telefon und vor Ort - Im Bereich Helpdesk liegt Ihr Schwerpunkt in der Bearbeitung sämtlicher Hardware - und Softwareprobleme sowie der Verwaltung von Geräten in Konferenz-/Schulungsräumen Fehleranalyse und Störungsbehebung...
-
Technical Support
vor 6 Monaten
Duesseldorf, Deutschland DataVision Deutschland GmbH Vollzeit25 Jahre Erfahrung im Bereich der Konferenz - und Präsentationstechnik sind unser Hintergrund und die Basis unseres technischen Know-Hows, z.B. als Microsoft „Partner of the year“ 2020. Fachkundige Expertise, spezialisierte Medientechniker und professionelle Produkte realisieren die Ideen und Visionen unserer Kunden: standardisierte und skalierbare...
-
User Support Specialist
vor 7 Monaten
Duesseldorf, Deutschland Santander VollzeitUser Support Specialist (M/F/x) Country: Germany **WHAT YOU WILL BE DOING** **Santander Consumer Technology Services GmbH **is a subsidiary of Santander Consumer Bank AG in Germany. At our location in Mönchengladbach, we work on both national and international projects. As professional integrators with the best qualifications in the field of development...