Strategic Customer Success Manager

vor 3 Wochen

Deutschland Serrala Vollzeit

Serrala is the global leader in finance process automation . For over 40 years, we have been advancing the office of the CFO with our award-winning suite of finance automation applications. Our solutions streamline all working capital-related processes, including Order to Cash, Procure to Pay, Cash Flow Management, and Treasury, across both cloud and SAP environments.
Our 10+ hubs across Europe, North America, and India support over 2,800 clients worldwide, reflecting the trust we've built with a diverse global community.

Join us as a Strategic Customer Success Manager and take the lead in managing high-value B2B SaaS accounts, with a strong focus on the financial sector. This role calls for sharp commercial insight, a proactive mindset to uncover growth opportunities, and a hands-on approach to resolving customer challenges.

Customer Health Management: Maintain accurate health-score that blends leading indicators (feature adoption, NPS, executive sponsorship) with lagging ones (renewal likelihood, support sentiment); Expansion: Collaborate with Account Executives on Account Planning to identify upsell/cross-sell opportunities though value-based selling
Cross-Functional Alignment: Work closely with Product, Consulting, Global Support, and Customer Experience teams to drive customer success strategies.
Data-Driven Insights: Act as the voice of the customer, ensuring feedback is integrated into shaping the product roadmap for continuous improvement.

What makes you excel in this position:
Educational Background: Bachelor’s degree in business, Finance or a related field.
Salesforce, Jira, Freshdesk, Confluence, Qlik).
Language Skills: Native or bilingual proficiency in German, with strong command of English (C1).
Strong understanding of account planning, revenue generation strategies, and customer lifecycle management.
Step into a dynamic, agile workplace where continuous learning is championed by leadership, and innovation in finance automation is fuelled by cutting-edge tech, AI integration, and strategic SAP transformation.

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