Customer Success Manager

vor 1 Monat

Berlin, Deutschland Bettermile Vollzeit

WHAT IS WORKING AT BETTERMILE LIKE?

  • We mean it when we say “cutting edge” and have a high level of creative freedom in our everyday work.
  • You will be surrounded by like-minded, driven, skilled, and highly motivated people who are keen to contribute to successful solutions.
  • We mean diversity, and we put it in numbers: 100+ people, 33 languages, 41% female (vs. ø26% in the tech industry), ø33 years of age, and yes, we do have Schlager-Fans among us.
  • We have a very supportive and appreciative working environment with a lot of autonomy, a flat hierarchy, and professional growth possibilities.
  • We work in a hybrid mode, with weekly team days for better collaboration and nurturing interpersonal connections. When onsite, we work in a modern, kid- and pet-friendly Better Space in the heart of Berlin-Kreuzberg.
  • Remote work from anywhere for up to 12 weeks in total per year.
  • 30 vacation days in a 5-day/week working model.
  • Part-time for 32 hours is possible.
  • Kindergarten grant and a Company Pension scheme.
  • Regular team breakfasts, fitness & wellness classes, company runs, and other events. Fruits, snacks, drinks, and coffee with a variety of milk are a given - but yes, we have them.
  • Outstanding flexibility we are proud of – and, of course, the best colleagues in the world

About the Customer Success team:

Our team's main focus is to ensure new and existing customers achieve their goals and have a great experience with our products by providing them with guidance and ongoing support, from facilitating a smooth first implementation to fostering positive long-term relationships with them.

Tasks
  • Take full responsibility for the relationship and success of 1-4 assigned customers, and act as a trusted advisor throughout their digital transformation journey.
  • Define and execute customer-specific projects, leveraging insights during piloting and testing phase to ensure effective adoption and achieve 100% usage of the solutions within set timelines.
  • Guide customers through each stage of their project with Bettermile, managing and aligning multiple internal and external stakeholders to ensure seamless project success.
  • Serve as a customer advocate within Bettermile, capturing and communicating customer and user insights to inform product roadmaps and improve service offerings.
  • Monitor KPIs and make data-driven decisions to enhance user adoption and reduce churn, analyzing product usage data proactively to identify areas for improvement.
  • Identify opportunities for upselling additional services, and consult customers on the ideal integration of the Bettermile product suite.
  • Continuously assess customer needs and goals to discover and drive innovation opportunities, supporting the product team in enhancing service quality and expanding product offerings.
Requirements
  • Native Polish speaker with fluency in English.
  • 2+ years of customer-facing experience, preferably in a software product company.
  • Exceptional PowerPoint creation and presentation skills.
  • Excellent communication skills, capable of addressing diverse audiences, from C-Level executives to parcel delivery drivers.
  • Proven project management experience, with the ability to handle multiple projects simultaneously and switch between technical and business topics.
  • Strong prioritisation and execution capabilities driven by customer needs, business impact, and expansion potential.

IT IS AWESOME IF YOU ALSO HAVE

  • Fluent in German, Hungarian or Czech.
  • Experience working with Last Mile Operations and relevant stakeholders (e.g., drivers, operations managers).
  • Adaptability to thrive in a fast-paced environment while maintaining a positive attitude.

TAKE YOUR CHANCE

Take your chance and step to the forefront of changing a rapidly growing industry with your contribution. You will take responsibility quickly, however, supported by mentors at all times. We provide an open corporate culture based on sharing and learning, equal footing collaboration, and short decision-making.

At the moment we only proceed with candidates who are authorised to work in Germany OR already have a Job Seekers Visa.

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