Service Desk Project Manager

Gefunden in: Talent DE 2A C2 - vor 1 Woche


Stuttgart, Deutschland Infosys BPM Vollzeit

We are looking for a dedicated and experienced Service Desk Project Manager to join our IT Service Desk team. In this role, you will lead the planning, execution and monitoring of projects aimed at improving our customers' service desk experience. You will work closely with stakeholders to understand requirements, develop solutions and deliver results.

Responsibilities

  • Plan, execute and monitor projects to improve the Service Desk experience
  • Identify opportunities for improvement in the Service Desk
  • Develop and implement solutions to optimise service desk processes
  • Collaborate with stakeholders from different areas to understand requirements and develop solutions
  • Analysing service desk data to identify trends and patterns
  • Creating reports and presentations to showcase project progress and results
  • Ensuring compliance with SLAs and KPIs
  • Promote a customer-centric culture in the service desk

Requirements:

  • At least 3 years of experience in IT Service Desk or a similar field
  • Fluent German (min. C1 level) and very good English skills
  • Strong analytical and problem solving skills
  • Excellent communication and presentation skills
  • Customer-centric focus and passion for improving the customer experience


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