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Customer Success Manager
vor 3 Monaten
Company Description
Easygenerator isn’t just a company, it’s a rocketship to your career We’re a dynamic Dutch powerhouse transforming the e-learning landscape. Our award-winning authoring tool is a game-changer, embraced by 50,000+ innovators in over 150 countries, including giants like Kellogg’s, T-Mobile, and Walmart. Imagine being part of a team that's reshaping how knowledge is shared globally
With five core locations worldwide, Easygenerator is growing quickly and we believe that our success comes from our people. Due to this growth, we are looking for a Customer Success Manager to help us achieve our ambitious goals of expanding our presence in the global market.
Job Description
We are looking for a highly energetic Customer Success Manager to join our team based in Dubai.
You will gain experience building trustful relationships with our customers on all levels, in a variety of industries and across a broad geographical area. Easygenerator provides an eLearning authoring software solution (SaaS). We offer an innovative environment where you will be stimulated to think creatively, have a huge impact on our fast-growing business and have some fun along the way
We established the customer success department in 2017 to help our customers accelerate the value they get out of the product - and it did Since then, the customer success department is growing rapidly. In this role you will own a portfolio of customers and work closely with them in designing and executing success plans to ensure their L&D objectives are met. It is the customer success manager’s mission to add value throughout the customer lifecycle to drive successful renewals, contract expansion and advocacy.
As an Easygenerator Customer Success Manager you will:
- Work in an international environment.
- Collaborate with brands like Danone, Kellogg’s and Electrolux to design and execute success plans that help them achieve their learning goals.
- Build and sustain customer relationships with key stakeholders whilst helping them to achieve business outcomes.
- Objectively assess account health scores and proactively take action to improve them to maximize customer retention.
- Identify potential risks with key customers and work with customer leadership in solving them.
Qualifications
- A bachelor’s degree or higher.
- Experience. You have at least 2 years of Customer Success (or (key) account management related) experience
- Excellent communication skills. You have strong English and German language skills and can communicate in a clear, goal-oriented way that leaves no room for interpretation. You can take the lead in a conversation, but you also know when it’s time to listen.
- Commercial mindset. You have a passion for negotiating the best possible outcome for external and internal stakeholders.
- Customer oriented. You know how to get to the question behind the question and you’re truly focused on helping your customer succeed.
- A passion for HR tech is preferred. You’re up to date on the latest trends and developments in our discipline.
Additional Information
What’s In It For You:
- Working in a fun & international environment surrounded by a dedicated team.
- Being part of a fast-growing scale-up environment where you can make an impact from day 1
- Free meditation and personal therapy sessions through our esteemed partners like Calm and Openup
- Career framework and growth coaching
- Develop yourself in the direction you love most: due to our fast growth, many new opportunities are unfolding quickly
- Hybrid working policy
- Interchangeable Public Holiday Policy
Diversity & Inclusion:
Easygenerator is an international company, where people with diverse backgrounds are welcomed. Our diversity empowers us to innovate, build deeper connections, and help all of us become better. It is in our DNA to base professional decisions on someone’s performance and behavior. Therefore, each employee is in control of their own growth. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
