Head of Partner Experience and Partner Operations

vor 4 Wochen


Berlin, Deutschland Zazu-Digital Vollzeit

Job Overview: Our client, a leading ominchannel Direct to Consumer (DTC) brand, is on the hunt for a dynamic and strategic leader to take on the role of Head of Partner Experience and Partner Operations. This critical position focuses on elevating the in-store customer experience and optimizing a broad partner network. The successful candidate will be pivotal in merging the company's brand identity and values with both physical spaces and partner engagements to surpass customer expectations and drive operational excellence.


Key Responsibilities:

  • Design and implement innovative concepts within clinic environments that resonate with the company's brand, enhancing customer satisfaction and fostering loyalty.
  • Manage the overall quality and functionality of partner operations, ensuring they meet the company's high standards.
  • Cultivate comprehensive relationships with partners from the initial onboarding to ongoing support and performance assessments.
  • Work collaboratively with Marketing, Sales, Product Development, and Operations teams to synergize in-store experiences and partner engagement.
  • Analyze customer feedback and partner performance data to continually refine and improve operational practices.
  • Oversee budgeting for concept development and partner management initiatives.
  • Lead and develop teams across partner service, support, and area management, focusing on operational excellence and problem-solving.


Qualifications:

  • Bachelor’s degree in Business Administration, Marketing, Design, or Operations Management.
  • At least 5 years of experience in retail or hospitality management with a strong emphasis on B2B partnership or operations management.
  • Demonstrated ability to develop successful operational and engagement strategies.
  • Excellent leadership and communication skills, capable of managing diverse teams and fostering robust partnerships.
  • Innovative, customer-first thinker with a results-oriented approach.
  • Experienced with CRM systems and adept at making data-driven decisions.


What We Offer:

  • An influential role that directly shapes customer experience and partner strategy.
  • A challenging and stimulating work environment in a rapidly evolving industry.
  • Competitive salary and benefits package, along with significant opportunities for career advancement.


This role is an excellent opportunity for someone who thrives in a fast-paced setting and is looking to make a significant impact in a key strategic position. If you are a motivated, strategic thinker with a track record of enhancing customer and partner experiences, please apply today.


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