Technical Advisor

Vor 6 Tagen


Berlin, Deutschland Hays Vollzeit

Aufgaben



  • Technische Kundenbetreuung: Betreuung unserer Kunden im 2nd Level Support und Unterstützung bei der Umsetzung ihrer Projekte
  • Kundenanforderungen & Software-Rollout: Ermitteln von Kundenanforderungen und Organisation des Rollouts neuer Softwareversionen
  • Datenanalyse & Optimierung: Auswertung großer Datenmengen zur Kontrolle und Optimierung der Geräte im Feldeinsatz
  • Problemlösungsfindung: Analyse von Problemen im Feld und Entwicklung kundengerechter Lösungen
  • Vertriebsunterstützung & Schulung: Unterstützung des Vertriebs vor Ort mit technischer Expertise sowie Vermittlung technischen Fachwissens bei Anwenderschulungen


Qualifikationen



  • Studium: Abgeschlossenes Studium in Mathematik, Informatik oder in einem vergleichbaren Bereich
  • Statistische Kenntnisse: Gute Kenntnisse in Stochastik sowie im Umgang mit MS Excel zur statistischen Auswertung
  • Technisches Wissen: Grundkenntnisse im Bereich TCP/IP-Netzwerke und Protokolle sowie erste Erfahrungen im Umgang mit Linux
  • Arbeitsweise: Systematisches, eigenverantwortliches und zielgerichtetes Arbeiten mit einem starken praktischen Bezug
  • Kommunikationsstärke: Ein souveränes, verbindliches und kommunikatives Auftreten
  • Reisebereitschaft: Bereitschaft zu gelegentlichen Dienstreisen
  • Sprachkenntnisse: Gute Englischkenntnisse für die Kommunikation mit internationalen Kunden
  • Zusätzliche Erfahrung: Erfahrungen im Anforderungsmanagement sind von Vorteil, idealerweise auch im Bahnumfeld



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