Technical Advisor
Vor 6 Tagen
Aufgaben
- Technische Kundenbetreuung: Betreuung unserer Kunden im 2nd Level Support und Unterstützung bei der Umsetzung ihrer Projekte
- Kundenanforderungen & Software-Rollout: Ermitteln von Kundenanforderungen und Organisation des Rollouts neuer Softwareversionen
- Datenanalyse & Optimierung: Auswertung großer Datenmengen zur Kontrolle und Optimierung der Geräte im Feldeinsatz
- Problemlösungsfindung: Analyse von Problemen im Feld und Entwicklung kundengerechter Lösungen
- Vertriebsunterstützung & Schulung: Unterstützung des Vertriebs vor Ort mit technischer Expertise sowie Vermittlung technischen Fachwissens bei Anwenderschulungen
Qualifikationen
- Studium: Abgeschlossenes Studium in Mathematik, Informatik oder in einem vergleichbaren Bereich
- Statistische Kenntnisse: Gute Kenntnisse in Stochastik sowie im Umgang mit MS Excel zur statistischen Auswertung
- Technisches Wissen: Grundkenntnisse im Bereich TCP/IP-Netzwerke und Protokolle sowie erste Erfahrungen im Umgang mit Linux
- Arbeitsweise: Systematisches, eigenverantwortliches und zielgerichtetes Arbeiten mit einem starken praktischen Bezug
- Kommunikationsstärke: Ein souveränes, verbindliches und kommunikatives Auftreten
- Reisebereitschaft: Bereitschaft zu gelegentlichen Dienstreisen
- Sprachkenntnisse: Gute Englischkenntnisse für die Kommunikation mit internationalen Kunden
- Zusätzliche Erfahrung: Erfahrungen im Anforderungsmanagement sind von Vorteil, idealerweise auch im Bahnumfeld
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