International Client Service Advisor

vor 2 Wochen


Berlin, Berlin, Deutschland Grow-Talent Vollzeit
Job Description

We are seeking a skilled and dedicated client service advisor to join our team in Budapest. As an advisor, you will be the primary point of contact for our clients, providing exceptional support and ensuring their needs are met.

Key Responsibilities:

  • Respond promptly and effectively to all customer inquiries within established timelines
  • Build and maintain comprehensive technical knowledge of our products and services
  • Manage and log calls in designated systems
  • Troubleshoot technical issues and guide customers through usability questions
  • Address pre-sale inquiries regarding products and technology
  • Deliver outstanding customer service, identifying sales leads, and fostering customer loyalty
  • Identify when a complex problem or inquiry needs to be escalated
  • Document essential information for review and resolution by the second line of support
  • Meet targets related to call handling quality and established KPIs
  • Gather customer feedback to enhance service delivery
  • Provide recommendations for improving first-contact resolution rates

Requirements:

  • Native / fluent in German both verbal and written. C1 Level of English
  • Friendly and positive team player
  • Service-oriented and great interpersonal skills
  • Strong communication and problem-solving skills
  • Flexible and able to make quick decisions in a dynamic environment
  • Conscientious and reliable
  • Strong Attention to detail
  • Empathic with genuine desire to help

Offer:

  • Competitive remuneration package including bonus
  • Relocation assistance
  • Training provided from the first day
  • Working week 40 hours/week, Monday-Friday: 09:00-17:30

The estimated annual salary for this position is around €35,000 - €45,000 depending on experience. This is a full-time opportunity based in Budapest, Hungary.



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