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Technical Support Manager
vor 3 Wochen
Job Description:
1、Respond the technical questions/requirements from customers.
2、Provide technical support to both utility scale and roof-top business.
3、Maintain and update the CEC and/or other related product certifications.
4、New product launch support and organize seminars/webinars, Pre-sales and after-sales support, provide technical solutions to customers.
5、Contract review and technical clause negotiation including warranty, tests, pre-shipment inspection, etc.
6、Collaborate with HQ team to find solutions to the technical term deviation and evaluate the related cost.
7、Support customer training and CEC/SEC road shows.
8、Collaborate with HQ warranty department to resolve product warranty/after-sale issues/complaints.
9、Coordinate the order execution including Pre-shipment inspection, 3rd party lab testing, factory audit, manufacturing supervision, etc.
10、Competitors’ product/offerings analysis.
Requirements:
1、Bachelor, master degrees, electrical, renewable energy or related technical fields.
2、Good understanding of PV market.
3、3 years+ PV industry experience.
4、Good performance on technical speech to clients or public audience.
5、Knowledge and/or experience in PV system design.
6、Good communication, negotiation and other business skills.
7、Positive, self-driven, diligent, can-do attitude and a team player.
8、Proficiency both in written and spoken in English and local language is preferable.
9、Travel acceptable.
Other Requirements:
1、Proficiency both in written and spoken in English and local language.
2、Able to travel on a regular basis and/or abroad in a short notice.
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