Technical Support Manager

vor 3 Wochen


Frankfurt, Deutschland Suntech Vollzeit

Job Description:

1、Respond the technical questions/requirements from customers.

2、Provide technical support to both utility scale and roof-top business.

3、Maintain and update the CEC and/or other related product certifications.

4、New product launch support and organize seminars/webinars, Pre-sales and after-sales support, provide technical solutions to customers.

5、Contract review and technical clause negotiation including warranty, tests, pre-shipment inspection, etc.

6、Collaborate with HQ team to find solutions to the technical term deviation and evaluate the related cost.

7、Support customer training and CEC/SEC road shows.

8、Collaborate with HQ warranty department to resolve product warranty/after-sale issues/complaints.

9、Coordinate the order execution including Pre-shipment inspection, 3rd party lab testing, factory audit, manufacturing supervision, etc.

10、Competitors’ product/offerings analysis.


Requirements:

1、Bachelor, master degrees, electrical, renewable energy or related technical fields.

2、Good understanding of PV market.

3、3 years+ PV industry experience.

4、Good performance on technical speech to clients or public audience.

5、Knowledge and/or experience in PV system design.

6、Good communication, negotiation and other business skills.

7、Positive, self-driven, diligent, can-do attitude and a team player.

8、Proficiency both in written and spoken in English and local language is preferable.

9、Travel acceptable.


Other Requirements:

1、Proficiency both in written and spoken in English and local language.

2、Able to travel on a regular basis and/or abroad in a short notice.



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