Incident Manager
vor 1 Monat
Incident Manager (m/f/d)
We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey in advancing the technological world through innovation and creativity.
Your job:
- Responding to support related escalations, complaints and service process issues
- Being Point of contact for IT management and otherkey stakeholders
- Creation of knowledge articles and ensuring of quality standards
- Working together with service owners to shift work left and create meaningful KB articles.
- Assisting with the maintenance of the ITSM
Your profile:
- Excellent customer service skills including a professional and positive disposition.
- Self-actuated with good time management and appropriate sense of urgency.
- Strong analytical skills and attention to detail.
- Functional knowledge of IT Service Management (ITSM) practices and computer technologies.
- Strong written and verbal communications skills in both German and English.
____________________________
We promote equal opportunities for all employees, regardless of their cultural and social background, gender, disability, age, religion, beliefs, and sexual identity. We give priority consideration to severely disabled applicants and those of equal status in the case of equal suitability.
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