Customer Support Professional: Industrial Application Expert
Vor 6 Tagen
We are seeking a highly skilled Customer Support Professional to join our team in Munich, Germany. As an expert in industrial application support, you will be responsible for providing top-notch assistance to our customers, including industry leaders such as BMW, Continental, MTU, and Honda.
About the RoleThis is a challenging and rewarding role that requires strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional customer experiences. You will work closely with our development team to ensure that incidents are resolved efficiently and effectively.
Key Responsibilities:
- Record and manage incidents, problems, and changes for our industrial customers.
- Analyze and debug customer enquiries to resolve incidents and problems.
- Collaborate with our development department to prevent future incidents.
- Support the improvement of our service structure for customers.
- Document customer communication and incidents according to our processes.
To succeed in this role, you will need:
- A degree in a relevant field, such as electrical engineering or computer science.
- Strong knowledge of Linux and networking fundamentals.
- Experience with JIRA/Confluence is a plus.
- The ability to work independently and take ownership of tasks.
- Fluent German and English language skills.
As a valued member of our team, you can look forward to:
- A competitive salary of €60,000 - €80,000 per year, depending on experience.
- A comprehensive benefits package, including health insurance, pension plan, and paid time off.
- Ongoing training and development opportunities to further your career.
- A dynamic and supportive work environment with regular team events.
KINEXON is a global leader in location-based technology, dedicated to developing innovative hardware and software solutions for the Internet of Things (IoT). Our vision is to create a world where assets, people, and operations flow seamlessly, and we're looking for talented individuals like you to help us achieve this goal.
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