Customer Support Professional: Industrial Application Expert

Vor 6 Tagen


Munich, Bayern, Deutschland Kinexon Vollzeit
Industrial Application Support Role

We are seeking a highly skilled Customer Support Professional to join our team in Munich, Germany. As an expert in industrial application support, you will be responsible for providing top-notch assistance to our customers, including industry leaders such as BMW, Continental, MTU, and Honda.

About the Role

This is a challenging and rewarding role that requires strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional customer experiences. You will work closely with our development team to ensure that incidents are resolved efficiently and effectively.

Key Responsibilities:

  • Record and manage incidents, problems, and changes for our industrial customers.
  • Analyze and debug customer enquiries to resolve incidents and problems.
  • Collaborate with our development department to prevent future incidents.
  • Support the improvement of our service structure for customers.
  • Document customer communication and incidents according to our processes.
Requirements and Qualifications

To succeed in this role, you will need:

  • A degree in a relevant field, such as electrical engineering or computer science.
  • Strong knowledge of Linux and networking fundamentals.
  • Experience with JIRA/Confluence is a plus.
  • The ability to work independently and take ownership of tasks.
  • Fluent German and English language skills.
What We Offer

As a valued member of our team, you can look forward to:

  • A competitive salary of €60,000 - €80,000 per year, depending on experience.
  • A comprehensive benefits package, including health insurance, pension plan, and paid time off.
  • Ongoing training and development opportunities to further your career.
  • A dynamic and supportive work environment with regular team events.
About Us

KINEXON is a global leader in location-based technology, dedicated to developing innovative hardware and software solutions for the Internet of Things (IoT). Our vision is to create a world where assets, people, and operations flow seamlessly, and we're looking for talented individuals like you to help us achieve this goal.



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