VIP Customer Service Representative
Vor 6 Tagen
About BingXA leading crypto exchange since 2018With 20 million registered users worldwideOfficial crypto exchange partner of Chelsea FCUser-First, reliable, innovative, and diversifiedList over 1,000 spot trading pairsOffer over 300 futures trading pairsIntegrate with over 80 public chain ecosystemsRank top on CoinMarketCap and CoinGeckoTradingView's Best Crypto Exchange for 2021, 2022 & 2023A gateway for the next billion crypto usersFounded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.Our current vacancy | Full-time | Long-term | REMOTEResponsibilities:24/7 Real-Time Support: Respond promptly and accurately to VIP client inquiries, requests, and feedback through various encrypted channels (online chat, email, etc.) with zero delay and maximum reliability.VIP Personalized Service: Understand and anticipate the expectations and needs of VIP clients to deliver tailored, premium experiences. Proactively engage with clients to foster trust and build long-term relationships.Complex Issue Handling & Escalation: Efficiently identify and resolve common issues independently. For more complex cases (e.g., investment inquiries, serious complaints, risk control matters), follow escalation protocols strictly and coordinate cross-functional support until resolution, ensuring transparency and client satisfaction.Service Documentation & Insights: Accurately document all client interactions and service workflows. Provide regular reports and insights based on client feedback and service trends to support continuous improvement.Requirements:Native-level fluency or CEFR C1/C2 (or equivalent) in German. Must demonstrate the ability to communicate clearly, professionally, and appropriately within financial or high-end service sectors, including proper use of technical terminology.Strong business-level proficiency in written and spoken English (minimum CET-6 or equivalent). If not fluent in English, must be fully proficient in Chinese, with excellent oral and written communication skills.2+ years of customer service experience in financial industries such as banking, securities, payments, wealth management, or fintech. Experience serving high-net-worth/VIP clients is highly preferred.Genuinely client-focused, driven to deliver excellence. Strong empathy and patience, with a consistent professional demeanor even under pressure.High sensitivity to multicultural nuances, with the ability to communicate clearly, succinctly, and accurately. Strong listening skills, logical thinking, and the ability to identify root issues and propose effective solutions.Able to work rotating shifts, including nights, weekends, and holidays, in a demanding, high-expectation environment. Maintains a positive attitude and high performance under pressure.Working at BingXJoin an international and diversified teamGreat career development in a fast-growing companyBe part of the future of finance technology and achieve meaningful goalsCompetitive market salary and fully remote/work-from-home flexibilityFlexibility to observe your local holiday calendar, alongside additional benefit
-
Customer Service Representative
vor 1 Woche
Dortmund, Deutschland Future Electronics VollzeitLooking for a challenging new role and career development as a; **CUSTOMER SERVICE REPRESENTATIVE** Then Future Electronics wants to hear from you! We are currently looking to employ a Customer Service Representative to join our EMEA team at our office in Dortmund. We know our employees are what make us great, that's why we constantly develop and motivate...
-
Customer Service Representative
Vor 7 Tagen
Dortmund, Deutschland GMF Computers Vollzeit**The Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer...
-
Customer Support Representative
Vor 4 Tagen
Dortmund, Nordrhein-Westfalen, Deutschland Cross Border Talents Vollzeit 20.000 € - 40.000 € pro JahrAre you fluent in German (C1/C2) and confident in English (B2 or higher)? Would you love to grow your career while living in one of Europes most beautiful and sunny countries?We're looking for a dedicated Bilingual Customer Support Representative to join our international team working fully remotely from anywhere in Greece. This is more than just a job it's...
-
Customer Service Representative
Vor 3 Tagen
Dortmund, Deutschland Quaker Houghton VollzeitAbout the job Our people are our greatest strength. We are a global team of colleagues who collaborate to move forward together and exceed our customers’ expectations. The Customer Service Representative team plays an essential and value-adding role by acting as the heart of our operations. Join a team where supporting each other is part of the culture,...
-
Customer Service Representative
vor 2 Wochen
Dortmund, Deutschland Aptar Dortmund GmbH Vollzeit2 **JOB OPPORTUNITY - CUSTOMER SERVICE REPRESENTATIVE (M/W/D) BEFRISTET**: **Wer wir sind**: Bei Aptar nutzen wir Expertenwissen, Design, Technik und Wissenschaft, um innovative Verpackungstechnologien zu entwickeln, die von Menschen auf der ganzen Welt verwendet werden. Jeden Tag schaffen wir Aptar "Aha-Momente" für Kunden, Verbraucher und Patienten, indem...
-
Customer Service Representative Remote
Vor 7 Tagen
Dortmund, Deutschland SPOTON CONNECTIONS Vollzeit**About us** Our work environment includes: - Modern office setting - Food provided - Work-from-home days - Growth opportunities About you: - You are fluent in German and English (written & spoken) and have an understandable and clear way to speak and express yourself. - Ideally, you would already have some initial experience in customer service, working...
-
Customer Service Representative
vor 1 Woche
Dortmund, Deutschland Quaker Houghton VollzeitUnsere Mitarbeitenden sind unsere größte Stärke. Wir sind ein globales Team von Kolleg: innen, die zusammenarbeiten, um gemeinsam voranzukommen und die Erwartungen unserer Kund: innen zu übertreffen. Das Team der Customer Service Representatives spielt eine wichtige und wertschöpfende Rolle, denn sie sind das Herzstück unseres Unternehmens. Werden Sie...
-
VIP Host und VIP Hostess
vor 2 Wochen
Dortmund, Deutschland SPORTFIVE Germany Activation GmbH VollzeitDu bist aufgeschlossen, kommunikativ und hast Lust auf knisternde Stadionatmosphäre. Du willst bei Borussia Dortmund hinter die Kulissen schauen oder fieberst sonst selbst mit im Signal-Iduna Park? Dann bist Du bei uns genau richtig! Wir bieten Dir das Stadionambiente hautnah, spannende Weiterentwicklungsmöglichkeiten im Hostessbereich und einen Job mit...
-
Sales Customer Support Representative
Vor 5 Tagen
Dortmund, Deutschland Cross Border Talents VollzeitAre you fluent in German (C1/C2) and confident in English (B2 or higher)? Would you like to advance your sales career while living in one of Europe's most beautiful and sunny countries? We are looking for a Bilingual Customer Support Representative to join our Sales Project, working fully remotely from anywhere in Greece. This is more than just a job it's an...
-
Customer Care Representative
Vor 2 Tagen
Dortmund, Deutschland Givaudan VollzeitTrete ein in unsere Welt der Kreativität und Freude! Customer Care Representative (m/w/d) - Feiere gemeinsam mit uns die Schönheit menschlicher Erfahrungen. Gestalte mit Liebe zur Natur für ein glücklicheres, gesünderes Leben von Menschen. Gemeinsam liefern wir Lebensmittelinnovationen, kreieren inspirierende Düfte und entwickeln Lösungen, mit denen...
