Customer Service Representative

Looking for a challenging new role and career development as a;
**CUSTOMER SERVICE REPRESENTATIVE**

Then Future Electronics wants to hear from you We are currently looking to employ a Customer Service Representative to join our EMEA team at our office in Dortmund. We know our employees are what make us great, that's why we constantly develop and motivate our talent with world class organizational development in order to learn and achieve our goals together Successful applicants will gain a highly competitive salary, full training and a range of benefits.

**Job Outline**:
The prime responsibility of the role is to ensure that customers’ expectations both internal and external alike are achieved, which involves the confirmation of each stage of the order within the system to ensure all is compliant and accurate. This is a key role within the sales team working with the needs of external customers and meeting the requirements of the internal department and company needs. The ability to be able to communicate concisely and clearly with sales personnel, advising and updating them of changes is essential in this role.

**What the role involves**:

- Order management to include but not limited to: Order entry and changes; Ensure part creates are actioned, Expedites, and follow through to completion liaising with MSR team, manage any exceptions with sales personnel when stock is shipping whether orders can be shipped or returned to stock
- Maintain the monthly and daily reports for the sales personnel within the sales office in order to act as a source of reference as to the level of sales achieved versus target and highlight inconsistencies affecting orders to be shipped.
- Maintain communication between operational departments i.e., Marketing and Sales etc.
- Raise credit, debit paperwork, and pass to accounts to ensure that it is actioned efficiently
- Accept all incoming calls and respond with relevant action as required.
- Follow up with NCNR paperwork with Strategic Account Managers.

**Do you have**:

- Ideally educated to senior schooling / HNC level
- Excellent communication and interpersonal skills
- Highly organised and accurate, able to work under pressure and maintain extensive attention to detail
- Computer literacy, particularly in excel is an advantage
- Previous B2B sales experience in a fast-paced environment would be considered an asset but is not a prerequisite

**About Us**:
Headquartered in Montreal and operating in 150 locations in 40 countries around the world, Future Electronics has earned an impressive reputation for providing outstanding service and developing efficient, comprehensive global supply chain solutions.

The company’s success is largely built upon its commitment to maintain close business partnerships with suppliers and customers, coupled with the strength of its commercial and technical competencies through all stages of the design-production cycle.

Future Electronics is globally integrated, supported by one IT infrastructure which provides real time inventory availability and access, while enabling full integration of operations, sales and marketing worldwide.

Offering the industry’s highest level of overall service, including customer-specific programs and processes, and worldwide e-commerce support, the company’s mission is always to Delight the Customer®.

On September 14th, 2023, it was announced that Future Electronics would be joining forces with WT Microelectronics to deliver long-term, sustainable value to all relevant stakeholders including customers, suppliers, employees, and shareholders through the combination of two highly complementary organizations. The two organizations will continue to operate independently pending regulatory approvals.

**Equality, Diversity, and Inclusion**

We are committed to Equality, Diversity, and Inclusion. We recruit the ‘best person for the job’ regardless of age, race, colour, gender, gender identity, sexual orientation, religion, or disability creating an inclusive working environment and culture for all our employees.

Work Location: Hybrid remote in 44149 Dortmund