Manager Retail Training
vor 2 Wochen
Purpose & Overall Relevance for the Organization:
As a Retail Training Manager, you will play a crucial role in developing and implementing training programs to enhance the knowledge and skills of +5,000 retail employees across Europe. Your primary responsibility will be to implement effective learning initiatives that align with the organization's goals and objectives. Your efforts will contribute to enhancing employee performance, improving customer satisfaction, and driving overall business success.
Responsibilities:
Learning Needs Assessment: Collaborate with stakeholders to identify learning gaps and conduct comprehensive learning needs assessments. Analyze performance data and employee feedback to determine areas for improvement.
Learning Program Implementation: Oversee the implementation of learning programs, ensuring they are delivered effectively and consistently across all retail locations. Coordinate learning logistics, resources, and schedules to ensure seamless execution.
Learning Content Development: Design, deliver, and implement learning content that address the specific needs of the retail organization. This includes creating learning materials, manuals, presentations, and e-learning modules (where not globally developed)
Employee Onboarding: Develop and deliver onboarding programs for retail trainers and store leaders, covering essential skills, brand knowledge, customer service standards, and product knowledge. Facilitate a smooth transition for new hires into their roles.
Ongoing Learning: Continuously assess learning needs and develop ongoing learning programs to enhance the knowledge and skills of retail employees. Stay updated on industry trends and best practices to incorporate into learning initiatives.
Professional Development: Stay updated on the latest learning techniques, tools, and technologies in the retail industry. Attend conferences, workshops, and seminars to enhance your own knowledge and skills as a commercial learning professional.
Learning Evaluation: Implement evaluation methods to measure the effectiveness of learning programs, gather feedback from participants, and make necessary adjustments to enhance program outcomes.
Learning Documentation: Maintain accurate records of learning activities, attendance, and evaluation results. Prepare reports and communicate learning progress and outcomes to relevant stakeholders.
Learning Compliance: Ensure that all learning programs comply with legal and regulatory requirements, diversity and inclusion principles, and ethical business practices.
Collaboration: Work closely with subject matter experts, department heads, district and store managers to ensure learning programs align with organizational objectives and meet the needs of different departments, in particular Retail Operations, Product Learning, Retail Talent and HR.
Mentorship and Feedback: Mentor and provide feedback to store based retail trainers within the organization. You will provide guidance, support, and professional development opportunities to help them grow in their roles and contribute to the overall success of the commercial learning function.
Employee Engagement: Engage with store leaders and teams in-store to build rapport, provide support, gather feedback, and recognize exemplary performance, fostering a positive work environment and motivating employees to deliver their best.
Key Relationships:
- Europe Retail Academy, Local Retail Training Managers and Store Trainers
- Europe Brand and Product Learning
- Local Retail team including Retail Director, District Managers, Retail Back Office (RBO) team, Retail HR Manager and Franchise Manager (if applicable)
- Retail Operations, Digital Retail, Store Relations, Retail Merchandising
- Store Managers and their Store teams
- Global Retail Training community
- External stakeholders (from the industry, academics, consultancies, translation agencies, etc.) to drive innovation.
Knowledge, Skills and Abilities:
- Excellent presentation and facilitation skills with the ability to engage and motivate learners.
- Proficient in designing and delivering training materials using various formats (e.g., presentations, e-learning modules, manuals).
Experience in retail learning and development, including leadership roles - Strong knowledge of retail operations, sales techniques, customer service best practices, and employee development strategies
- Ability to assess training needs, design effective programs, and evaluate their impact on employee performance.
- Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels of the organization
- Excellent communication skills and full business proficiency in English
- Strong project management skills, with the ability to manage multiple learning initiatives simultaneously and meet deadlines
- Familiarity with instructional design methodologies, adult learning principles, and evaluation techniques
- Familiarity with learning management systems (LMS) and other training software is preferred
- Flexibility to travel to various retail locations as needed
- Ability to think both strategically and tactically.
Requisite Education and Experience / Minimum Qualifications:
- Minimum of 3 years' experience in the retail industry ideally in apparel/fashion/footwear or FMCG, with demonstrated exposure to developing others/training background
- Bachelor's degree in Human Resources, Training and Development, Business Administration, or a related field OR equivalent experience
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