Manager Retail Training

vor 3 Wochen

Berlin, Berlin, Deutschland adidas Vollzeit

Purpose & Overall Relevance for the Organization:

As a Retail Training Manager, you will play a crucial role in developing and implementing training programs to enhance the knowledge and skills of retail employees within a defined geographical area. Your primary responsibility will be to deliver and implement effective learning initiatives that align with the organization's goals and objectives. As part of our retail field organisation you will have the opportunity to directly shape the learning and development initiatives through instore application. Your efforts will contribute to enhancing employee performance, improving customer satisfaction, and driving overall business success.

Responsibilities:

Learning Needs Assessment: Collaborate with stakeholders to identify learning gaps and conduct comprehensive learning needs assessments. Analyse performance data and employee feedback to determine areas for improvement.

Learning Delivery: Conduct engaging and interactive learning sessions for retail employees, utilizing a variety of learning methods and techniques. Ensure that learning programs are accessible, practical, and aligned with adult learning principles.

Learning Program Implementation: Oversee the implementation of learning programs, ensuring they are delivered effectively and consistently across all retail locations. Coordinate learning logistics, resources, and schedules to ensure seamless execution.

Learning Content Development: Design, deliver, and implement learning content that address the specific needs of the retail organization. This includes creating learning materials, manuals, presentations, and e-learning modules.

Employee Onboarding: Develop and deliver onboarding programs for new retail employees, covering essential skills, brand knowledge, customer service standards, and product knowledge. Facilitate a smooth transition for new hires into their roles.

Ongoing Learning: Continuously assess learning needs and develop ongoing learning programs to enhance the knowledge and skills of retail employees. Stay updated on industry trends and best practices to incorporate into learning initiatives.

Professional Development: Stay updated on the latest learning techniques, tools, and technologies in the retail industry. Attend conferences, workshops, and seminars to enhance your own knowledge and skills as a commercial learning professional.

Learning Evaluation: Implement evaluation methods to measure the effectiveness of learning programs, gather feedback from participants, and make necessary adjustments to enhance program outcomes.

Learning Documentation: Maintain accurate records of learning activities, attendance, and evaluation results. Prepare reports and communicate learning progress and outcomes to relevant stakeholders.

Learning Compliance: Ensure that all learning programs comply with legal and regulatory requirements, diversity and inclusion principles, and ethical business practices.

Collaboration: Work closely with subject matter experts, department heads, district and store managers to ensure learning programs align with organizational objectives and meet the needs of different departments.

Mentorship and Feedback: Mentor and provide feedback to store based retail trainers within the organization. You will provide guidance, support, and professional development opportunities to help them grow in their roles and contribute to the overall success of the commercial learning function.

Customer Service Evaluation: Assess the quality of customer service provided by store based employees through weekly direct observation including their knowledge, attentiveness, and willingness to assist customers, to identify opportunities for training and improvement.

Employee Engagement: Engage with store leaders and teams in-store to build rapport, provide support, gather feedback, and recognize exemplary performance, fostering a positive work environment and motivating employees to deliver their best.

Key Relationships:

  • Europe Retail Training Academy, Local Retail Training Managers and Store Trainers
  • Local Retail team including Retail Director, District Managers, Retail Back Office (RBO) team, Retail HR Manager and Franchise Manager (if applicable)
  • Store Managers and their Store teams
  • Global Retail Training community.

Knowledge, Skills and Abilities:

  • Excellent presentation and facilitation skills with the ability to engage and motivate learners.
  • Proficient in designing and delivering training materials using various formats (e.g., presentations, e-learning modules, manuals).

    Experience in retail learning and development, including leadership roles
  • Strong knowledge of retail operations, sales techniques, customer service best practices, and employee development strategies
  • Ability to assess training needs, design effective programs, and evaluate their impact on employee performance.
  • Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels of the organization
  • Excellent communication skills in English and German
  • Strong project management skills, with the ability to manage multiple learning initiatives simultaneously and meet deadlines
  • Familiarity with instructional design methodologies, adult learning principles, and evaluation techniques
  • Familiarity with learning management systems (LMS) and other training software is preferred
  • Flexibility to travel to various retail locations as needed
  • Ability to think both strategically and tactically.

Requisite Education and Experience / Minimum Qualifications:

  • Minimum of 3 years' experience in the retail industry ideally in apparel/fashion/footwear or FMCG, with demonstrated exposure to developing others/training background
  • Bachelor's degree in Human Resources, Training and Development, Business Administration, or a related field OR equivalent experience
  • ICF, CIPD or equivalent (or working towards it) is preferable yet not essential.

  • Sales Manager, Retail Media

    vor 1 Tag

    Berlin, Berlin, Deutschland Adevinta Vollzeit

    About the Team:Our cross-functional Retail Media Team is driving our advertising product proposition to the German Market. We have bold goals to grow our revenues in 2024+ and as a Sales Manager, you and your team will play a crucial role to consistently improve our offering and contribute to our financial success. Being a part of the Advertising department,...

  • Account Manager, Retail Media

    vor 1 Monat

    Berlin, Berlin, Deutschland Adevinta Vollzeit

    We are looking for a professional to join our Berlin-based team as an Account Manager, Retail Media (d/f/m) with an understanding of customer journeys and loves to create strategies that enhance customer experience, achieve growth, and boost customer satisfaction. You will report directly to the Team Lead Client Relations (Retail Media). This is a hybrid...

  • Director of Talent Retail

    vor 2 Wochen

    Berlin, Berlin, Deutschland On Vollzeit

    Team for Career SiteTalentIn shortWe're searching for a dynamic Head of Talent (HR) Retail to drive our Talent Retail efforts for our rapidly growing team. You'll lead and develop our retail-focussed Talent teams across EMEA, AMER, and APAC, foster relationships with senior leadership members, implement innovative Talent Retail approaches, and leverage...

  • Performance Marketing Manager B2B, Retail Media

    vor 1 Monat

    Berlin, Berlin, Deutschland Adevinta Vollzeit

    We are seeking a professional individual to join our team as a B2B Digital Marketing Manager - Retail Media d/f/m).About the team:As a Digital Marketing team we empower our private and commercial customers to joyfully trade on Kleinanzeigen across Web and App. We help our users along the customer lifecycle and journey through digital initiatives (Performance...

  • retail sales associate

    vor 1 Tag

    Berlin, Berlin, Deutschland Ochtum Park Vollzeit

    Einleitung YOUR MISSION Du bietest hervorragenden Kundenservice und setzt diesen im Einklang mit den PUMA Werten und den etablierten Servicestandards kontinuierlich auf der Fläche um Du stellst sicher, dass, durch den effektiven Service am Kunden, deine individuelle Leistung die Umsatz-, KPI- und Profitabilitätsziele erreicht oder übertrifft Du...

  • Sales Manager, Media Agencies

    vor 1 Tag

    Berlin, Berlin, Deutschland Adevinta Vollzeit

    We are looking for a passionate new team member to join us as a Sales Manager, Media Agencies (d/f/m).About the Team:Our cross-functional Retail Media Team is driving our advertising product proposition to the German Market. We have bold goals to grow our revenues in 2024+ and as a Sales Manager, you and your team will play a crucial role to consistently...

  • Construction Manager

    vor 1 Monat

    Berlin, Berlin, Deutschland Michael Page Vollzeit

    Firmenprofil Unser Mandant ist ein internationales Unternehmen, welches sich vor allem auf den Bereich Retail spezialisiert hat. Als Bauherr und Inhaber baut und betreibt das Unternehmen seine Filialen deutschlandweit. Für den Berliner Standort wird ab sofort ein Construction Manager (mwd) gesucht. Aufgabengebiet Vertretung der Bauherreninteressen für die...

  • Deputy Store Manager Mall of Berlin Calvin Klein Jeans

    Vor 5 Tagen

    Berlin, Berlin, Deutschland PVH Corp. Vollzeit

    Design Your Future at PVHDeputy Store Manager Mall of Berlin Calvin Klein Jeans (m/w/d)PVH ist eines der erfolgreichsten Mode- und Lifestyle-Unternehmen der Welt. Unser Markenportfolio umfasst die iconic brands CALVIN KLEIN und TOMMY HILFIGER. Mit mehr als Mitarbeiter:innen, die in über 40 Ländern tätig sind, steht PVH wie kein anderes Unternehmen mit der...

  • Business Development Manager

    vor 1 Monat

    Berlin, Berlin, Deutschland AVOMIND Vollzeit

    About our Client Our client is a group of companies providing strong liquidity and secure access to trading platforms and investment products based on cutting edge technology and innovation. We cater to the needs of both professional and retail clients worldwide. Our goal is to provide education, information on global markets, and access to a wide range of...

  • Center Manager

    vor 1 Monat

    Berlin, Berlin, Deutschland CBRE Vollzeit

    Center Manager (m/w/d)Job ID160715Posted08-Apr-2024Service lineAdvisory SegmentRole typeFull-timeAreas of InterestBuilding Management, Communications/Public Relations, Property ManagementLocation(s)Berlin - Berlin - GermanyGEMEINSAM ERFOLGREICHSie suchen eine neue Herausforderung? Sie möchten Ihre Karriere in eine neue Richtung lenken und wollen etwas...

  • Business Development Manager

    vor 1 Monat

    Berlin, Berlin, Deutschland AVOMIND Vollzeit

    About the jobOur client is a group of companies providing strong liquidity and secure access to trading platforms and investment products based on cutting edge technology and innovation. They cater to the needs of both professional and retail clients worldwide. Their goal is to provide education, information on global markets, and access to a wide range of...

  • Integrated Marketing Manager

    vor 3 Wochen

    Berlin, Berlin, Deutschland Meta Vollzeit

    Summary: Reality Labs is looking for a seasoned Marketing Manager to provide Maternity Cover and lead our consumer marketing for Quest in Germany. This person will be responsible for developing distinctive, effective and integrated consumer marketing that builds the Quest brand and accelerates the growth of our business in Germany. The ideal candidate is...

  • Banquet Manager

    vor 1 Tag

    Berlin, Berlin, Deutschland Hilton Vollzeit

    A Banquet Manager is responsible for managing all banquets and events in the hotel to deliver an excellent Guest and Member experience while optimising sales, evaluating performance, and ensuring staffing levels meet demand.What will I be doing?As a Banquet Manager, you are responsible for managing all banquets and events in the hotel to deliver an excellent...

  • Sales Manager

    vor 3 Wochen

    Berlin, Berlin, Deutschland Michael Page Vollzeit

    Firmenprofil Mein Kunde ist ein großes, dynamisches Unternehmen in Berlin mit schönem Office an der Friedrichstraße. Im Zuge der weiteren Expansion bin ich im Namen meines Kunden auf der Suche nach einer:m "Sales Manager (f/m/x)". Aufgabengebiet Gewinnung und Ausbau von Neukund:innen durch telefonischen und persönlichen...

  • Competence Manager

    vor 1 Woche

    Berlin, Berlin, Deutschland Siemens Vollzeit

    Job Family: StrategyReq ID: 418035If you really want to make a difference – make it with usSiemens Mobility is a separately managed company of Siemens AG and has been a leading supplier in the field of mobility for over 160 years. Our core business includes rail vehicles, rail automation and electrification solutions, turnkey systems and related services....

  • Business Development Manager

    Vor 7 Tagen

    Berlin, Berlin, Deutschland Adevinta Vollzeit

    Join our dynamic Advertising Team as a Business Development Manager (d/f/m), specializing in first-party advertising. You will collaborate with a team of expert business consultants, focusing on advancing our first-party advertising initiatives. Your primary objective is to lead strategic efforts that align with our overarching business objectives,...

  • Sales Manager – Vollzeit

    vor 1 Monat

    Berlin, Berlin, Deutschland Insurgo Vollzeit

    Das Wichtigste zu Beginn: Als Sales Manager hast du bei uns immer eine volle Pipeline mit qualifizierten Kundenanfragen.Wir bei Insurgo sind nicht nur ein Technologie-Unternehmen; wir sind Innovatoren, die den Weg für digitale Lösungen in der Versicherungswirtschaft ebnen. Mit einem engagierten Team von 15 Experten arbeiten wir daran, die...

  • Deputy Boutique Manager

    vor 1 Monat

    Berlin, Berlin, Deutschland Richemont Vollzeit

    We're looking for a Deputy Boutique Manager (m/f/d) for our Boutique right on Kurfürstendamm in Berlin. KEY RESPONSIBILITIES Team Management & People DevelopmentCreate a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative network at all times Ensures the day-to-day management,...

  • Network Manager/Grid Connection Manager

    vor 1 Woche

    Berlin, Berlin, Deutschland Green Recruitment Company Vollzeit

    TGRC is looking for a Network Manager/Grid Connection Manager to join a leading energy company. The company has been developing, implementing and operating solar power plants in Europe for years to actively advance the energy transition. Well-planned and constructed solar power plants promote biodiversity and species protection. After successfully...

  • Advertising Technology Manager

    vor 1 Monat

    Berlin, Berlin, Deutschland Adevinta Vollzeit

    We are seeking you to join our team in Berlin as a Advertising Technology Manager.About the role:As an Advertising Technology Manager, you will oversee and optimize the technological infrastructure that drives our advertising initiatives. We are looking for a professional with an understanding of advertising technology and programmatic advertising to enhance...