Technology Team Lead

TUI Group is the world's number one integrated tourism business. Insurance & BE legacy is a global team within TUI technology responsible for insurance management & legacy BE reservation system. We are a multi-disciplinary team of experts across Architecture, Engineering, DevOps and Agile Delivery providing services across the UK, Ireland, Sweden, Norway, Denmark, Finland, Germany, Belgium and The Netherlands.

At TUI we're ambitious to become the leader in technology within the travel industry and to achieve this we are looking to build a capable, creative team who want to be a part of accomplishing that goal.

We never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience.

We are looking for a talented and dedicated leader to join the Insurance & legacy BE technology organisation which includes Insurance Service and the legacy Belgium reservation system .

Technology Team Lead is a key role within in the domain and is responsible for a leadership of a number of cross-functional teams and for the delivery of business value in line with business needs and TUI's strategy. You need a strong track record of genuine delivery accountability in agile environments and hands on delivery experience combined with successfully managing multiple initiatives and stakeholders in various situations.

ABOUT THE JOB

• As a Technology Team Lead, your role will see you tackling multiple challenges and working closely with the Product Owner and with a varied set of stakeholders in various situations every day
• You'll need to be resilient, innovative and engaging in your practices to guide your team to provide technology solutions that result in the best possible digital experiences for our customers.
• You will need to have an awareness of a range of technologies along with the ability to understand architecture and design of digital systems to effectively lead and support a team of full stack developers and other technology professionals.
• In your role, one of your key responsibilities is to the people you support, ensuring that they are growing within their area of expertise, acquiring new skills, doing valuable work, working well together and feeling engaged and supported
• You will act as a servant leader and enabler for your team, helping to develop and maintain delivery plans, timescales, resource requirements, key deliverables/milestones, risks and progress
• You will take responsibility for expansion and further development of agility within your area and the domain
• You will focus on helping your team to self-organise, and to keep increasing its capabilities and autonomy.
• You will identify and actively manage impediments, assuring transparent communication on the progress, the impediments & solutions
• You will excel at identifying, de-escalating and resolving conflicts within and between teams
• In collaboration with the Head of Technology, you will also plan and manage costs of your team and pro-actively look for efficiencies and motivate your team to achieve the OKRs agreed for your teams and the strategic results for the Insurance & BE legacy as a whole. Where relevant, you will also take responsibility for prioritisation of work within technical teams
• You will be responsible (dependent on market jurisdiction rules) for identification and recruitment of new talent into your team, coaching and mentoring existing and new team members and supporting their career development
• You will focus on creating a culture of technical excellence, innovation, learning and continuous improvement
• Security is part of everyone's job. At TUI, we practise secure behaviours first in everything we do

ABOUT YOU

• Passionate about and strong knowledge of agile delivery practices, delivering business value and driving continuous improvement
• Knowledge of a range of languages such as C#, Python, React as well as CI/CD implementations, infrastructure as code preferably on AWS and the ability to support the team implementing these technologies
• Follow up on technical issues including debt, improvement and risk issues
• Good understanding of software architecture strategies and design patterns and the impact choices in this area have on software delivery such as performance and maintainability
• Have an innovation mindset, keeping on top of the latest trends and techniques in both technology and processes and understanding how and when to apply these to your team and work
• Understanding of the different phases of product delivery with the ability to contribute to, plan and run them
• Able to support effective budget management with the constraints given to your teams and monitor projected budgets against expenditure
• Experience in incident management and service support processes
• Able to define, measure and own KPIs for the team's performance, using these to continuously improve efficiency and engagement
• Mastery of moderation, presentation, visualisation techniques and feedback methods with good influencing skills and the ability to make yourself understood to a wide range of staff including near shore/off shore colleagues and external partners
• Recognise that psychological safety is one of the key factors in creating high performing teams and organisations
• High standard of professional integrity and trustworthiness
• A true believer that autonomy, empowerment and accountability should be in the teams
• Experience in leading and coaching others in an international environment.
• Loves developing and growing people and has a strong track record doing it
• Great communicator, facilitator and influencer comfortable working with a variety of technology and business stakeholders
• Able to understand technical concepts and communicate to technical and non-technical audiences
• Open minded, inquisitive, life-long learner
• Comfortable with ambiguity, highly autonomous

ABOUT OUR OFFER

• Working in the leading global tourism group: We stand for intercultural cooperation and offer the opportunity to work in international projects and teams.
• Fantastic holiday benefits including discounts, special offers
• Mobile working, flexible working hours and working from abroad: We believe that work is something you do, not where you go. Our offer: TUI Way of Working
• Health and Wellbeing support in five key areas – Health, Social, Community, Career and Financial
• Development and career opportunities: We offer a wide range of digital training and international career opportunities.
• Additional benefits relevant to the local market that you'll be based in

At TUI, we know people are as diverse as the destinations we send our customers to. ​ ​We love to see your uniqueness shine through and inspire the future of travel.​ If you would like to read more about what Diversity & Inclusion means to us simply visit our Smile page Click here

If you have any questions, please contact the Recruiter for this role via the contact information included in the advert.

Please Note: These vacancies will be managed by an International Recruitment Team and therefore your application may be viewed by TUI colleagues outside your home country.

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Please note: Only for questions or queries. Applications will only be accepted via the Careers Portal.