Account Field Engineer
vor 3 Wochen
Firmenprofil
Das Unternehmen ist ein international tätiger Akteur im Bereich der Mobilität und bietet innovative Lösungen für verschiedene Fahrzeugsegmente. Mit einem klaren Fokus auf Forschung und Entwicklung setzt das Unternehmen Maßstäbe für zukunftsweisende Technologien in der Automobilbranche. Als globaler Akteur ist es bekannt für seine hohe Qualität, Zuverlässigkeit und umfassende Serviceleistungen. Durch eine starke Kundenorientierung und kontinuierliche Innovationen hat es sich als ein bedeutender Player in der internationalen Automobilindustrie etabliert.Zum nächstmöglichen Zeitpunkt suchen wir einen Account Field Engineer (m/w/d) Automotive für den Standort im Raum Frankfurt.
Aufgabengebiet- Verantwortung für die Bearbeitung von Reklamationen in den zugewiesenen europäischen Ländern
- Funktion als zentrale Kontaktperson für die technische Begutachtung und die Logistik von Schadensfällen
- Sicherstellung der Einhaltung des Claim-Management-Prozesses und Bereitstellung technischen Supports für interne und externe Kunden
- Durchführung des technischen Kundenservices während der Schadensabwicklung und interne Ansprechperson für den technischen Support aller europäischen Niederlassungen
- Bereitstellung technischer Informationen und Unterstützung des Vertriebsteams
- Eingabe und Verwaltung von Daten im Reklamationsprozess und Ticketing sowie Analyse und Untersuchung von Trends
- Pflege von Beziehungen zu Kunden, europäischen Händlern und Niederlassungen sowie regelmäßige Erstellung von Reportings
- Erfolgreich abgeschlossener Bachelor-Abschluss in Ingenieurwissenschaften
- Langjährige Berufserfahrung im Technischen Service mit ausgeprägtem technischen Verständnis
- Gute Kenntnisse in IT, insbesondere in MS Office Excel und Datenmanagement
- Strukturiertes und organisiertes Arbeiten
- Soziale und kommunikative Fähigkeiten:Sehr gute zwischenmenschliche und kommunikative Fähigkeiten
- Regelmäßige Reisebereitschaft innerhalb Europas
- Sehr gute Deutsch- und Englischkenntnisse
- Spannende und herausfordernde Projekte in einem innovativen Umfeld
- Kontinuierliche Weiterentwicklung und Schulungen
- Attraktives Vergütungspaket und Zusatzleistungen
ReferenznummerJN
Beraterkontakt
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