European Technical Administrator

vor 4 Wochen


Bergkirchen München, DE Thorlabs GmbH Vollzeit

Optische und optoelektronische Produkte sind unsere Leidenschaft. In der Photonik Branche sind wir die Experten. Das wissen zahlreiche namhafte Forschungs- und Entwicklungseinrichtungen sowie Industriekunden zu schätzen und setzen unsere Produkte weltweit in ihren Laboren ein. Am Standort Bergkirchen bei München entwickeln und fertigen wir Komponenten, Module sowie Geräte zur Erzeugung, Transport und Messung von Licht. Dabei gewährleistet unser technischer Vertrieb eine kompetente Beratung und Betreuung unserer Kunden. Das Lager an unserem Standort ist verantwortlich für den Versand aller Thorlabs Produkte innerhalb Europas. Unser Unternehmen wächst stetig weiter – wachsen Sie mit uns


Aufgaben

Key Responsibilities include but are not limited to:

  • Support of our European technical support and sales teams in administrative matters
  • Communicating with the customer via phone and email in CRM
  • Creating quotations for special products
  • Data maintenance for special articles and configurations in the ERP system
  • Processing and coordination of repair, replacement, Customer supplied material and loan orders
  • Coordination of repair cost estimates and QM reports between customer and repair sites
  • Coordination of replacement items with manufacturing sites
  • Follow up on open RMAs and provide status updates to customers
  • Providing cross-support to CSR teams as required


Profil
  • Commercial education or previous experience within Customer Support Representative role
  • Work experience in a technical field is preferred
  • An ability to provide a high standard of customer service via phone and e-mail
  • A high level of level of accuracy and attetion to detail when processing orders and RMAs
  • Strong familiarity with Microsoft Dynamics AX or a similar ERP system
  • Very good English (B2+) skills required, good skills in another European language preferred (German, Swedish, French)

Wir bieten
  • Flexible Arbeitszeiten (nach individueller Absprache), 30 Tage Urlaub, mobiles Arbeiten
  • Angebot zur betrieblichen Altersvorsorge & Krankenversicherung
  • Förderung deiner individuellen Weiterentwicklung und Karriere
  • Breites Angebot an Gesundheits- und Sportaktivitäten (Urban Sports Club, Firmenlauf, etc.)
  • Leasing-Angebote (Jobrad, Streetbooster, …)
  • Kostenlose Ladestation für E-Bikes und E-Autos
  • Möglichkeit eines Time-Outs
  • Jährliche Mitarbeiterevents und Social Events


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