European Technical Administrator

vor 7 Monaten


Bergkirchen, Deutschland Thorlabs Vollzeit

**Key Responsibilities include but are not limited to**:

- Support of our European technical support and sales teams in administrative matters
- Creating quotations for special products
- Data maintenance for special articles and configurations in the ERP system
- Processing and coordination of repair, replacement, Customer supplied material and loan orders
- Coordination of repair cost estimates and QM reports between customer and repair sites
- Coordination of replacement items with manufacturing sites
- Follow up on open RMAs and provide status updates to customers
- Providing cross-support to CSR teams as required

**Requirements**:

- Commercial education or previous experience within Customer Support Representative role
- Work experience in a technical field is preferred
- A high level of level of accuracy and attention to detail when processing orders and RMAs
- Strong familiarity with Microsoft Dynamics AX or a similar ERP system
- Very good English (B2+) skills required, good skills in another European language preferred (German, Swedish, French)

**Benefits**
- Abwechslungsreiche und anspruchsvolle Aufgaben
- Freiraum, eigene Ideen umzusetzen
- Kontinuierliche Weiterbildungsmöglichkeiten
- Flexible Arbeitszeiten
- Kostenlose Getränke
- Jährliche Mitarbeiterevents
- Breites Angebot an Gesundheits
- und Sportaktivitäten
- Angebot zur betrieblichen Altersvorsorge
- Ladestation für E-Bikes und E-Autos (kostenlos)
- Leasingangebot für JobRad, E-Bike und E- Scooter



  • Bergkirchen, Deutschland Thorlabs Vollzeit

    **Leadership and Project Management**: Lead and manage the business process automation team and plan, execute, and oversee the implementation of automation projects, ensuring timely completion within their scope. - **Process Identification and Analysis**: Identify and assess business processes for automation potential. Use process mapping and analysis...