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Technical Support Specialist

vor 2 Monaten


Hamburg, Hamburg, Deutschland ATEXIS Vollzeit

About ATEXIS

ATEXIS is a leading engineering services company specializing in customer support and services. As a 100% owned subsidiary of ALTEN group, we provide innovative solutions to optimize the availability and maintenance of complex systems.

Our Expertise

We have a global presence with over 1000 collaborators worldwide, serving major industry players in sectors such as Aerospace, Railway, Naval, Defense, and Energy.

Job Summary

We are seeking a skilled Technical Support Engineer to join our team. The ideal candidate will provide on-site technical support to our customers, configuring and troubleshooting our product to resolve technical issues.

Key Responsibilities

  • Reproduce customer environments and run tests to identify and resolve technical issues
  • Manage and address electronic tickets efficiently to ensure timely resolution
  • Liaise between sales teams, customer success teams, and customers to address customer problems
  • Troubleshoot and configure software and hardware to resolve technical issues

Requirements

  • Aeronautical Engineering degree or equivalent experience
  • Knowledge of ATA 31, ATA 27, ATA 26, and ATA 32 standards
  • At least 5 years of technical support experience
  • Excellent customer service skills and strong written and verbal communication skills

What We Offer

  • Local labor contract or contractor relationship
  • Permanent position with opportunities for career growth
  • International work environment with diverse projects and opportunities for skill development