Aktuelle Jobs im Zusammenhang mit Sachbearbeiter:in Im Customer Service Mit - Hamburg, Hamburg - Coloplast
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Customer Service Representative
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Sachbearbeiter:in Im Customer Service Mit
vor 3 Monaten
- und Vertriebsaspekten
**Location**:
Hamburg, DE
**Job Family**: Consumer
**Country/Region**: Germany
Wir wachsen und suchen zur weiteren Verstärkung unseres Teams zum nächstmöglichen Zeitpunkt in Vollzeit und unbefristet einen Sachbearbeiter: in für die Kundenbetreuung und den Kundenservice. In dieser Rolle sind Sie für die 360 Grad Betreuung und Beratung von Endverbrauchern für unsere innovativen Produkte im Homecare Bereich zuständig. Innerhalb unser Customer Service Abteilung sind Sie außerdem für Bestands
- und Neukund: innen zuständig.
Sie wollen etwas bewegen und streben zudem eine Aufgabe mit Sinn an? Möchten Sie außerdem für eines der leistungsstärksten Medtech-Unternehmen der Welt mit ca. 600 Mitarbeiter: innen in Deutschland tätig werden? Dann werden Sie Teil unseres Teams uns bewerben sich
**Ihre Aufgaben umfassen folgende Schwerpunkte**:
**Telefonische Beratung der Kund**: innen, Außendienst sowie Kliniken und Praxen
Optimierung der Versorgungsroutine und Tipps für die alltägliche Anwendung unserer Produkte
Neukundenregistrierung, Auftragserfassung, Aufnahme von Service
- und Produktreklamationen
**Sicherstellung der optimalen Versorgung der Kund**: innen mit Einbindung interner Schnittstellen
**Kommunikative Schnittstellenbildung zu Außendienstmitarbeiter**: innen, Krankenschwestern und Pflegern
Telefonische Begleitung von Marketingaktionen, ebenso Cross
- and Upselling Maßnahmen
**Ihre fachlichen und persönlichen Voraussetzungen sind**:
Abgeschlossene kaufmännische oder pflegerische Ausbildung
Quereinsteiger mit Begeisterung für die Themen Gesundheit und Medizintechnik sind willkommen
Kunden-, Vertriebs
- und Serviceorientierung stehen bei Ihnen im Fokus
Leidenschaft und Interesse für das Thema Gesundheit
Empathische, zielgerichtete und souveräne Kommunikationsfähigkeit sowie Freude am Telefonieren
Flexibilität, schnelle Auffassungsgabe und Fähigkeit zur aktiven Gesprächsführung
Fundierter Umgang mit MS-Office
Sicheres Deutsch in Wort und Schrift; Englisch wünschenswert aber kein Muss
**Gründe, die für uns sprechen**:
Attraktive Home-Office Regelung, Betriebsrestaurant, attraktive Sozialleistungen (z.B. betriebliche Altersvorsorge), eine tolle neue Bürolocation in Hamburg Wandsbek, Company Bike und mehr
Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about people and with products available in more than 143 countries, we are one of the world ́s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward - we explore, learn and look for new ways of doing things.
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