Aktuelle Jobs im Zusammenhang mit Junior Customer Support Specialist - Berlin, Berlin - Priceloop

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Junior Customer Support Specialist

vor 3 Monaten

Berlin, Berlin, Deutschland Priceloop Vollzeit
We at Priceloop are on a mission to empower business managers in making data-driven decisions. Pricing is one of the most critical business challenges for our customers. However, today's market standard is manual pricing or rule-based automation, which both are not truly data-driven.

We have big ambitions in changing how enterprise software is built and delivered, and we are seeking similarly ambitious professionals to join us in our journey.

Tasks

What you'll work on:

  • As our first hire in the Customer Support function, you'll play a crucial role in ensuring our customers have the best possible experience using our platform
  • Onboarding: You'll have a full ownership of our onboarding process by leading our customers through the operational tasks of the onboarding in an efficient manner
  • Crossteam Collaboration: you'll work closely with our Product and Engineering teams to solve customer tickets and other inquiries
  • You will manage our CRM HubSpot to make sure all information is up to date and organized

Requirements:

What will make you look good:

  • You have already gained your first experience in a customer facing role (Customer Service / Operations, SDR, Sales, etc.), B2B/SaaS experience would be a strong advantage
  • You are familiar with customer service ticketing tools such as Hubspot, Dixa, Zendesk or similar
  • You are fluent in German and have good English skills
  • You have experience with Google Sheets
  • You are a strong team player and have good communication skills
  • You have a strong interest and willingness to learn in the field of BusinesstoBusiness Software as a Service as well as ecommerce pricing

What will make you a perfect fit:

  • You're a self starter
  • You're ambitious but humble
  • You speak up
  • You embrace team over self

Benefits:

What do we offer:

Flexible working hours, home office & fully remote options

Competitive compensation packages including ESOP

1000 EUR annual budget for your development (courses, conferences, etc.)

Uncapped holiday

13 or 16 MacBookPro / Linux machine with all the equipment needed for your work

Regular team events (as far as covid 19 allows)

Work closely with the founders
- Lots of excellent coffee