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Sachbearbeiter Customer Support

vor 3 Monaten


Dresden, Sachsen, Deutschland Mediq Deutschland GmbH Vollzeit
Dresden |
- Berufsausbildung |
- Vollzeit |
- abschluss am: |
- Sachbearbeiter Customer Support (m/w/d) im Dresden
- In unserm Customer Support Team bist Du als Ansprechpartner für alle Anfragen zu Insulinpumpen zuständig oder kümmerst Dich um Rezepte und Inventuren. Damit trägst Du maßgeblich zur Kundenzufriedenheit bei.

**Ihre Aufgaben**:
Erfassen von Produktreklamationen
Bewertung/ Prüfung von Reklamationsfällen
Erkennen meldepflichtiger Vorkommnisse und Meldung an den Hersteller
Selbstständige fallabschließende Reklamationsbearbeitung
Erstellen von Gutschriften und Versand von Ersatz
Dokumentation und Auswertungen des Reklamationsgeschehens
Kontakt mit den Fachabteilungen, Kunden und Herstellern
Nachhalten von offenen Fällen

**Ihr Profil**:

- Kaufmännische Berufsausbildung (m/w/d) alternativ: Berufserfahrung im Bereich Kundenservice/ Reklamation
- Kenntnisse zu Diabetes und Produkten
- Gute Kenntnisse im Microsoft Office, und Warenwirtschaftssystemen
- Präzises, gewissenhaftes und vorausschauendes Arbeiten
- Verhandlungssicher Deutsch
- sowie gute Englischkenntnisse in Wort und Schrift
- Hohe Serviceorientierung
- Ausgeprägte Teamfähigkeit und eigenverantwortliches Handel

**Wir bieten**:

- Leistungsgerechte Bezahlung
- Verschiedene Mitarbeiterbenefits
- Interessante und abwechslungsreiche Tätigkeiten
- Motiviertes und zukunftsorientiertes Team

**Mediq Direkt Diabetes GmbH**:
Die Mediq Direkt Diabetes GmbH ist einer der größten Diabetesfachhändler in Deutschland. Als Diabetesspezialist versorgen wir bundesweit mit unserem umfassenden Versandservice und über 100 Diabetes-Fachgeschäften und Podologien mehr als Menschen mit Medizinprodukten.

**Bewerbungsverfahren**:

- Online-Bewerbung
- Vervollständigen Sie Ihr Profil, laden Sie Ihren Lebenslauf hoch und teilen Sie uns Ihre Motivation mit.
- Screening
- Ihre Bewerbung wird geprüft.
- Erstes Gespräch
- Während des ersten Interviews lernen wir uns gegenseitig besser kennen und vertiefen gleichzeitig die Arbeitsinhalte und Ihr Verständnis für Mediq als Arbeitgeber.
- Zweites Gespräch
- Gemeinsam werden wir tiefer ins Gespräch einsteigen und herausfinden, wie gut wir zusammenpassen
- Angebot
- Wenn Sie und wir von dem ErgebnWenn Sie und wir von dem Ergebnis begeistert sind, werden wir Ihnen ein gutes Angebot machen
- Willkommen bei Mediq
- Sie haben einen neuen Job und wir begrüßen Sie herzlich bei Mediq
- **Möchten Sie mehr über dieses Stellenangebot erfahren?**:
**Kontaktieren Sie**:
**Katja Kewitz**: HR Business Partner