Aktuelle Jobs im Zusammenhang mit Technical Customer Service - Munich, Bayern - Nic-place


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  • Munich, Bayern, Deutschland Excelerate Vollzeit

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Technical Customer Service

vor 3 Monaten


Munich, Bayern, Deutschland Nic-place Vollzeit

Location
:
Kempten or Remote |
Working Time
: Full Time| Date
: from now on


You solve the
technical concerns of our customers, because for you a product is only as good as its service Your technical expertise perfectly complements our
team so that all
customer projects can be implemented optimally.

You manage to integrate our digital logistics solution at our customers in the best possible way in order to deliver the
maximum added value for our users.


These tasks are waiting for you mainly

  • As part of the Customer Service team, you
    solve
    and
    document
    the technical problems of our customers and ensure that even nonsolvable tickets are solved as quickly as possible by passing them on to the development team.
-
Customer loyalty starts with you: together with our sales team, you make sure that our customers love us.

  • Thanks to you, every
    new customer receives perfect support right from the start. You ensure that the automated onboarding process for our platform runs seamlessly.
  • You pass on your deep understanding of
    customer needs
    to
    internal stakeholders in order to optimally develop our corporate strategy and also the product itself.
  • Through your
    precise analyses, sources of error in our digital logistics solution are immediately identified. In doing so, you
    optimise
    processes with the goal of keeping the "timetodata" as short as possible.
  • You implement or manage the
    integration of new service and sales processes and never lose sight of our corporate, sales and marketing strategies.

Your profile - what are we looking for

  • You have already completed your
    education
    in
    computer science/information technology. Are you a
    career
    changer? You can also start with us with
    experience in the technical area, telephone support/helpdesk or in the logistics industry.
  • In order to optimally support our international customers, it is easy for you to express yourself in English. If you also speak other Eastern European languages, that is an advantage
  • You don't think of
    Python as a reptile and
    Java is no foreign word to you either.
-
Customers come
first for you and you manage to
explain even complex topics in an easily understandable way.

  • You want to help
    shape customer projects with your technical expertise, make our customers happy and are happy to master new challenges.
  • You feel comfortable working in a team, but you also like to take the
    initiative yourself.
  • If
    logístical transport processes are not new territory for you, that's an
    advantage. But you will have learned that quickly with us.

This is what you can look forward to

  • Our culture includes not only team spirit and openness, but also a focus on
    personal responsibility and
    space to pursue your own ideas. Because we can only be extraordinarily successful in the future if everyone can be extraordinarily successful in the future.
  • We are a company that never stands stagnant. The
    continuous development of ourselves and our products is our focus, because we are ambitious and far from being satisfied, even though we are already a top address in the market.
  • Due to the
    direct cooperation with the executive management, long decisionmaking processes and steep hierarchies are foreign words for us.
  • In order to build team spirit outside the office as well,
    team events and
    regular lunchtime barbecues or coffee round are part of our fixed ritual.
  • Our employees feel good: That's why
    most of them have been with the
    company for 510 years of service. In addition, the management is very interested in longterm employment relationships.
  • Our location in Kempten scores with a
    modern and lightflooded ambience that stimulates creativity. Need a change of scenery? You can work from your
    home office on a regular basis.
  • Last but not least, our
    company pension plan provides you with the best possible security for retirement.