Customer Technical Service Specialist
vor 18 Stunden
We are seeking a highly skilled Customer Technical Service Engineer to join our team at Excelerate. As a key member of our field technical services team, you will be responsible for providing exceptional customer service and technical support to our clients across Europe.
Key Responsibilities:
- Collaborate with internal technical teams to provide ongoing learning and development in IT systems support, including complex solutions.
- Provide technical support and maintenance services to clients, ensuring highly customized and flexible solutions tailored to individual customer needs.
- Work closely with clients to understand their technical requirements and provide solutions that meet their needs.
- Develop and maintain strong relationships with clients to ensure high levels of customer satisfaction.
Requirements:
- Basic German (A2/B1 minimum) and English (Conversational) language skills.
- Ability to work in a collaborative environment and thrive in a fast-paced, dynamic setting.
- Strong problem-solving skills and ability to think critically.
- Excellent communication and interpersonal skills.
What We Offer:
- Company car and equipment.
- Pension and other benefits.
- Opportunities for ongoing learning and development in IT systems support.
About Excelerate:
Excelerate is a European local delivery platform providing field technical services, including infrastructure technical support, field maintenance, installations, networking support, and professional services. We are committed to delivering highly customized and flexible solutions tailored to individual customer needs.
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