Customer Technical Service Specialist

vor 19 Stunden

Munich, Bayern, Deutschland Excelerate Vollzeit
Job Title: Customer Technical Service Engineer

Excelerate is seeking a highly skilled Customer Technical Service Engineer to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Collaborate with internal technical teams to provide ongoing learning and development in IT systems support, including complex solutions.
  • Provide technical support and maintenance services to clients, including infrastructure technical support, field maintenance, installations, and networking support.
  • Work closely with clients to understand their technical needs and provide tailored solutions to meet their requirements.
  • Develop and maintain strong relationships with clients to ensure high levels of customer satisfaction.

Requirements:

  • Basic German (A2/B1 minimum) and English (Conversational) language skills.
  • Strong technical skills and knowledge of IT systems and infrastructure.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and growing company.
  • A collaborative and supportive team environment.

If you are a motivated and experienced technical professional looking for a new challenge, please apply now for a confidential chat with our team.

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