Wir haben weitere aktuelle Stellen in diesem Bereich, die Sie unten finden können


  • Garching bei München, Bayern, Deutschland Texas Instruments Vollzeit

    Become a part of Texas InstrumentsAre you enthusiastic about technology and ready to influence the future of electronic solutions? Texas Instruments is seeking a Technical Sales Support Engineer Intern to join our dynamic team. As a leading global semiconductor firm, we design, produce, and market analog and embedded processing components to clients around...


  • München und Karlsfeld, Deutschland NTT Germany AG & Co. KG Vollzeit

    Position Overview:NTT Germany AG & Co. KG is seeking a dedicated Service Delivery Support Engineer (L2) to enhance our technical support team. We are committed to fostering an environment that encourages innovation, technical proficiency, and inclusivity.Key Responsibilities: Hold a minimum technical high school diploma, ideally in Telecommunications or...


  • München und Karlsfeld, Deutschland NTT Germany AG & Co. KG Vollzeit

    Position Overview:NTT DATA is seeking a Service Delivery Support Engineer (L2) to enhance our operations in a dynamic environment. We are committed to fostering a workplace that champions innovation, technical proficiency, and inclusivity.Key Responsibilities: Hold a minimum technical high school diploma, ideally in Telecommunications or Information...


  • München und Karlsfeld, Deutschland NTT Germany AG & Co. KG Vollzeit

    Position Overview:NTT DATA is seeking a dedicated Service Delivery Support Engineer (L2) to enhance our operations in a dynamic environment. We are committed to fostering a workplace that prioritizes technical expertise, innovation, and impactful contributions.Key Responsibilities: Hold a minimum technical high school diploma, ideally in Telecommunications...


  • München und Karlsfeld, Deutschland NTT Germany AG & Co. KG Vollzeit

    Position Overview: Become an integral part of a vibrant team as a Service Delivery Support Engineer (L1) at NTT Germany AG & Co. KG. Company Culture: We are recognized for our commitment to technical excellence and innovation, fostering an environment where diversity and inclusion are paramount. Key Responsibilities: Monitor and manage infrastructure...


  • München und Karlsfeld, Deutschland NTT Germany AG & Co. KG Vollzeit

    Position Overview:NTT DATA is seeking a dedicated Service Delivery Support Engineer (L2) to enhance our operations. We are committed to fostering a workplace that champions technical expertise, innovation, and impactful contributions.Key Responsibilities: Hold a minimum technical high school diploma, ideally in Telecommunications or IT. Possess at least 2...


  • München und Karlsfeld, Deutschland NTT Germany AG & Co. KG Vollzeit

    Position Overview:NTT DATA is seeking a dedicated Service Delivery Support Engineer (L2) to enhance our operations in Germany. We are committed to fostering a workplace that champions innovation, technical prowess, and inclusivity.Key Responsibilities: Hold a minimum technical high school diploma, ideally in Telecommunications or Information Technology....

  • Support Engineer

    Vor 5 Tagen


    München, Deutschland Agile Robots SE Vollzeit

    Agile Robots SE is an international high-tech company based in Munich, Germany with a production site in Kaufbeuren and more than 1900 employees worldwide. This unique combination of technologies allows us to provide user-friendly and affordable robotic solutions that enable intelligent precision assembly. As a Senior Customer Support Engineer (m/f/d) you...

  • Product Support Engineer

    vor 3 Monaten


    München, Deutschland Aiways Vollzeit

    . Product Support Engineer (m/w/d) PRODUCT SUPPORT ENGINEER We are Aiways, driving the evolution of the automotive industry.   For our European head office in  Munich,  we are looking for a Product Support Engineer f/m/x, who will be a part of the Product Support Team. RESPONSIBILITIES To act as a liaison between Service Partners,...


  • München und Karlsfeld, Deutschland NTT Germany AG & Co. KG Vollzeit

    Position Overview: Become an integral part of a vibrant team as a Service Delivery Support Engineer (L1) at NTT Germany AG & Co. KG. Company Culture: NTT DATA is recognized for its commitment to technical excellence and innovation, fostering an environment where diversity and inclusion are paramount. Key Responsibilities: Monitor infrastructure systems...


  • München und Karlsfeld, Deutschland NTT Germany AG & Co. KG Vollzeit

    Position Overview: Become an integral part of a vibrant team as a Service Delivery Support Engineer (L1) at NTT Germany AG & Co. KG. Company Culture: We are recognized for our commitment to technical excellence and innovation, fostering an environment where diversity and inclusion are paramount. Key Responsibilities: Monitor infrastructure systems remotely...


  • München, Deutschland Haier Europe Vollzeit

    Job Posting Title Senior Technical Support Specialist The challenge For 40 years, Haier has focused its energy and expertise on one goal; producing the best home appliances to ensure the highest consumer satisfaction. We believe that we can only contribute to a simplified everyday life by working alongside our consumers and through gaining a true...


  • Garching bei München, Bayern, Deutschland Texas Instruments Vollzeit

    Explore a Career at Texas InstrumentsWe are seeking a highly motivated and skilled Technical Sales Engineer to join our team at Texas Instruments. As a global leader in the semiconductor industry, we design, manufacture, and sell analog and embedded processing chips to customers worldwide. Our products power a wide range of everyday devices and contribute to...


  • München und Karlsfeld, Deutschland NTT Germany AG & Co. KG Vollzeit

    Position Overview: As a Service Delivery Support Engineer (L1), you will play a crucial role in ensuring the seamless operation of our infrastructure. Key Responsibilities: Monitor and manage infrastructure remotely to ensure optimal performance. Verify configurations and readiness of systems. Identify, log, and investigate incidents to provide effective...


  • München, Deutschland Canadian Solar Vollzeit

    WHAT WE OFFERThe atmosphere: A modern work environment, brimming with positive energy, healthy growth, and diverse teamsAdditional benefits: Attractive salary package, including company benefits such as jobrad, subsidies for childcare and more Balance: Hybrid work (working from home/at the office), flexible hours, and 28 days of vacation, as well as days...


  • München und Karlsfeld, Deutschland NTT Germany AG & Co. KG Vollzeit

    Position Overview: We are seeking a dedicated Service Delivery Support Engineer (L1) to be part of our innovative team at NTT Germany AG & Co. KG. Role Responsibilities: In this position, you will: Monitor infrastructure systems remotely to ensure optimal performance. Verify configurations and system readiness. Identify, document, and escalate incidents as...


  • München und Karlsfeld, Deutschland NTT Germany AG & Co. KG Vollzeit

    Position Overview: Become an integral part of a forward-thinking organization as a Service Delivery Support Engineer (L1) at NTT Germany AG & Co. KG. Role Responsibilities: In this position, you will: Monitor and manage infrastructure remotely. Ensure optimal configuration and operational readiness. Identify, document, and address incidents. Investigate and...


  • München, Deutschland Canadian Solar EMEA Vollzeit

    MAIN RESPONSIBILITIES In this role, you will be part of a talented team consisting of engineers who offer in-house advise and support to their colleagues as well as premium service towards our customers. You will be focused on the UK market, with direct communication with sales, customers, product management team and...


  • München, Deutschland Agile Robots SE Vollzeit

    Agile Robots SE is an international high-tech company based in Munich, Germany with a production site in Kaufbeuren and more than 1900 employees worldwide. Our mission is to bridge the gap between artificial intelligence and robotics by developing systems that combine state-of-the-art force-moment-sensing and world-leading image-processing technology. This...


  • München, Deutschland Agile Robots SE Vollzeit

    Agile Robots SE is an international high-tech company based in Munich, Germany with a production site in Kaufbeuren and more than 1900 employees worldwide. Our mission is to bridge the gap between artificial intelligence and robotics by developing systems that combine state-of-the-art force-moment-sensing and world-leading image-processing technology. This...

Technical Support Engineer

vor 2 Monaten


München, Deutschland NetApp Deutschland GmbH Vollzeit
Title: Technical Support Engineer (m/f/d) Location:

Kirchheim bei Munchen, DE, 85551

Requisition ID: 126542 Job Summary

As a Technical Support engineer, you provide advanced technical support to customers, customer support personnel, and field support staff that is focused on advanced diagnosing, troubleshooting, repairing, and debugging NetApp products including Software, Hardware, and multi-system/multi-vendor/multi-network interoperability issues. This may also include extensive collaboration with engineering and the Critical Account Program.
You respond to situations where first-line product support has failed to isolate or fix problems in hardware of software products, and you ensure delivery of optimal results. You must be a "take charge” professional, with demonstrated technical problem-solving skills, a subject matter expert and possess string customer service orientation and experience.

Job Requirements
  • Strong written and verbal communication skills in German and English.
  • Mentoring abilities for helping fellow Technical Support Engineers when needed also providing coaching on effective communication and customer service skills in stressful and/or ambiguous situations.
  • Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
  • Ability to follow standard engineering principles and practices, escalating when necessary.
  • Contribute to the shift left philosophy by driving knowledge management, incident prevention and product improvement, applying KCSV6 Solve and Evolve loop best practices.
  • Creative approach to problem solving.
  • Solid understanding of one or more of the following protocols, applications and platforms: NFS, CIFS, SAN, iSCSI, TCP/IP and Networking, RAID, NetApp Storage System operating systems such as Data ONTAP or E-Series Operating System (EOS), DNS, NIS and AD.
Must have at least 3 or more areas of expertise such as
  • Data ONTAP operating system and NetApp High-Availability (HA) Technology.
  • UNIX/Linux configuration, administration, and technical support.
  • Microsoft Windows environment configuration, system administration and technical support.
  • NAS and/or SAN storage and surrounding infrastructure.
  • The interoperability of enterprise applications (such as Microsoft Exchange, Microsoft SQL Server, Oracle, and SAP) with NetApp storage systems and solutions.
  • NetApp Cluster-Mode Storage Solutions and related technologies.
  • Server, and Desktop Virtualization Solutions (such as VMware, Microsoft Hyper-V, Citrix)
  • NetApp Storage Management Software Suite.
  • Performance issues relating to NetApp storage solutions.
  • Expertise in one or more cloud solutions is a plus.
Education & Expertise

A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience; 5 to 7 years of experience in UNIX, Storage administration or technical support is required.


Job Segment: Technical Support, Technical Support Engineer, Cloud, Electrical Engineering, Unix, Technology, Engineering