Technical Support Engineer

vor 4 Wochen


München und Karlsfeld, Deutschland NTT Germany AG & Co. KG Vollzeit
Position Overview:

NTT DATA is seeking a dedicated Service Delivery Support Engineer (L2) to enhance our operations in a dynamic environment. We are committed to fostering a workplace that prioritizes technical expertise, innovation, and impactful contributions.

Key Responsibilities:

  • Hold a minimum technical high school diploma, ideally in Telecommunications or Information Technology.
  • Possess a minimum of 2 years of experience in a comparable support capacity.
  • Demonstrate familiarity with IT Service Management (ITSM) practices.
  • Have a CCNA certification or equivalent, along with practical network knowledge.
  • Exhibit fluency in both German and English (minimum B2 level).
  • Showcase strong analytical and problem-solving abilities.
  • Have experience working with large-scale clients.
  • Display a willingness to enhance technical skills through self-directed learning.
  • Monitor infrastructure remotely to ensure optimal performance.
  • Guarantee that assigned infrastructure is configured, installed, tested, and operational at client locations.
  • Accurately identify and document incidents and problems.
  • Investigate second-line support inquiries and determine the root causes of incidents.

Benefits:

We offer a comprehensive benefits package that includes retirement plans, employee discounts, options for remote work, technology programs, referral bonuses, and more. NTT DATA is a global leader in providing business and technology services to Fortune Global 100 companies, investing in research and development to empower organizations in navigating the digital landscape confidently. We are an Equal Opportunity Employer dedicated to diversity and maintaining a discrimination-free workplace.

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