Director European Service

vor 4 Wochen

Mülheim an der Ruhr, Deutschland Molecular Devices Vollzeit

Do you want to help advance scientific discovery, improving quality of life around the world? We do, too.

Molecular Devices has the opportunity to be the innovation partner that empowers scientists to fast-track research breakthroughs, leading to earlier diagnoses and safer drug treatments. We’re a leading life science solutions provider of high-performance bioanalytical measurement systems, software, and consumables. With Molecular Devices, you’ll grow your career with best-in-class teams in a culture of collaboration.

Molecular Devices is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Do you want to work in a Global and diverse continuous improvement team environment? Do you enjoy continuously improving yourself and others – working on challenges that truly matter with people that care for each other, our customers, and their patients?

We are currently seeking a Director European Service (f/m/d), working remote, is responsible for leading a diverse team focused on consistently growing our revenue, delighting customers, continually improving our business processes, and enabling team members to achieve performance and career goals. 

The Director of EU Service leads a cross functional team of sales, service, and applications scientists with a total population of 40 associates and revenue responsibility over $25M. This role requires a high level of collaboration with other functional groups, including Sales, Operations, Finance, and Human Resources. An integral part of this role is the ability to balance strategy and tactics and foster creativity and innovation directed towards improving Molecular Devices’ service team’s execution, engagement, and core growth.

What we’ll get you doing:

  • Collaboratively develop and execute service strategies to drive core growth of service revenue, improve our workorder resolution time, and drive customer loyalty through strong post sale support.
  • Leading, improving, and sustaining key service processes: Daily Management, Service Plan Sales Funnel Management, Inventory management, team member onboarding, etc.
  • Provide direction, leadership and coaching for all direct reports. Facilitate quality improvement and organizational productivity through deployment of standard work processes.
  • Leverage data analysis tools and commercial operations partners to obtain business insights that support accurate forecasting, revenue achievement, and team member performance optimization.
  • Collaborate with cross department business partners to support improvement across all Molecular Devices KPIs (core growth, working capital turns, inventory turns, associate retention, etc.).
  • Utilize and promote Danaher Business System tools to facilitate process improvements, associate enablement, and collaborative problem solving to consistently satisfy customers.
  • Champion engagement to build organizational and associate capabilities; develop future leaders, and build a bench with diverse talent.

The essential requirements of the role include:

  • 7+ years of experience leading service and leading associates through change.
  • 5+ years of experience leading service in the life science or diagnostics industry for an organization with a sales and service portfolio 
  • Experience with Microsoft applications, Salesforce.com, Power BI, ServiceMax, Oracle
  • Bachelor’s degree or higher in an engineering, life sciences, or related discipline
  • 5+ years’ experience with DBS or similar lean business tools. Ideally having recognized certification for visual management or funnel management tools.

It would be a plus if you also possess previous experience in:

  • Take personal responsibility for own performance and professional development and be a role model for Danaher values including our Diversity and Inclusion focus.
  • Consistently monitor leading performance metrics and champions changes for success
  • Forecasting service revenue performance and leading a team to achieve that forecast.

At Molecular Devices we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Molecular Devices can provide.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit .

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

  • Director European Service

    vor 3 Wochen

    Mülheim a.d. Ruhr, Deutschland Molecular Devices Vollzeit

    Do you want to help advance scientific discovery, improving quality of life around the world? We do, too.Molecular Devices has the opportunity to be the innovation partner that empowers scientists to fast-track research breakthroughs, leading to earlier diagnoses and safer drug treatments. We’re a leading life science solutions provider of high-performance...

  • Director European Service

    vor 4 Wochen

    Mülheim a.d. Ruhr, Deutschland Molecular Devices Vollzeit

    Do you want to help advance scientific discovery, improving quality of life around the world? We do, too.Molecular Devices has the opportunity to be the innovation partner that empowers scientists to fast-track research breakthroughs, leading to earlier diagnoses and safer drug treatments. We’re a leading life science solutions provider of high-performance...

  • Director European Service

    vor 4 Wochen

    Mülheim, Deutschland Molecular Devices Vollzeit

    Do you want to help advance scientific discovery,improving quality of life around the world? We do,too.Molecular Devices has theopportunity to be the innovation partner that empowers scientiststo fast-track research breakthroughs, leading to earlier diagnosesand safer drug treatments. We’re a leading life science solutionsprovider of high-performance...

  • Director European Service

    vor 4 Wochen

    Mülheim, Deutschland Molecular Devices Vollzeit

    Do you want to help advance scientific discovery, improving quality of life around the world? We do, too.Molecular Devices has the opportunity to be the innovation partner that empowers scientists to fast-track research breakthroughs, leading to earlier diagnoses and safer drug treatments. We’re a leading life science solutions provider of high-performance...

  • Senior Director European Sales

    vor 3 Wochen

    Mülheim, Nordrhein-Westfalen, Deutschland Molecular Devices Vollzeit

    Do you want to help advance scientific discovery, improving quality of life around the world? We do, too.Molecular Devices has the opportunity to be the innovation partner that empowers scientists to fast-track research breakthroughs, leading to earlier diagnoses and safer drug treatments. We're a leading life science solutions provider of high-performance...

  • Senior Director European Sales

    vor 1 Monat

    Mülheim, Nordrhein-Westfalen, Deutschland Molecular Devices Vollzeit

    Do you want to help advance scientific discovery, improving quality of life around the world? We do, too.Molecular Devices has the opportunity to be the innovation partner that empowers scientists to fast-track research breakthroughs, leading to earlier diagnoses and safer drug treatments. We're a leading life science solutions provider of high-performance...

  • Director, Software Development

    vor 4 Wochen

    Mülheim an der Ruhr, Deutschland Molecular Devices Vollzeit

    Molecular Devices has the opportunity to be the innovation partner that empowers scientists to fast-track research breakthroughs, leading to earlier diagnoses and safer drug treatments. We’re a leading life science solutions provider of high-performance bioanalytical measurement systems, software, and consumables. With Molecular Devices, you’ll grow your...

  • Industry Director CPG

    Vor 2 Tagen

    Mülheim an der Ruhr, Deutschland Teads Vollzeit

    Teads are looking for an Industry Director for the CPG/FMCG sector to join our Strategic Accounts team based in Hamburg, Dusseldorf, Berlin or Munich. This new position offers an exciting opportunity to become a part of a dynamic and pioneering company in the field of full-funnel digital advertising solutions. The Strategic Accounts Team is a key driver of...

  • Director Life Cycle Service Germany

    Vor 5 Tagen

    Neuburg an der Kammel, Deutschland Kardex Vollzeit

    Unsere Suche In this role you lead the service organization in Germany with full profit and loss responsibility. You are a managing director and part of the Local Leadership Team for the whole local legal entity. Your purpose is to develop the service organization in line with the global and regional strategy, with a high level of customer focus. Ihre...

  • Director Finance

    vor 2 Monaten

    Neuburg an der Kammel, Deutschland Kardex Vollzeit

    Unsere Suche Experienced Finance & Administration leader with a strong background in Controlling and Business Partnering in the German market within a multi-national industrial company. Ihre Aufgaben Leadership & Business Partnering- Directly lead a senior controller & indirectly an accounting team (shared service provided)- Contribute to the achievement...

  • Industry Director CPG

    vor 1 Woche

    Mülheim, Nordrhein-Westfalen, Deutschland Teads Vollzeit

    Teads are looking for an Industry Director for the CPG/FMCG sector to join our Strategic Accounts team based in Hamburg, Dusseldorf, Berlin or Munich. This new position offers an exciting opportunity to become a part of a dynamic and pioneering company in the field of full-funnel digital advertising solutions. The Strategic Accounts Team is a key driver of...

  • Director Regulatory Affairs Cmc

    vor 2 Wochen

    Pfaffenhofen an der Ilm, Deutschland Daiichi-Sankyo Europe Vollzeit

    **Passion for Innovation. Compassion for Patients.**: **Director Regulatory Affairs CMC (M/F/x)**: **Purpose of the function**: The Director RACMC will provide European regulatory CMC guidance and strategy for assigned products and will represent Regulatory Affairs CMC EU in internal and external interactions (e.g. global and local project teams, working...

  • Director Global Strategy

    vor 2 Wochen

    Heidenheim an der Brenz, Deutschland HARTMANN Vollzeit

    Verstärken Sie unser Team als **Director Global Strategy (w/m/d)** DEU-Heidenheim Wir suchen eine/n neue/n Kollegin/en für unser Strategie Team als Director of Global Strategy bei HARTMANN, die/der eine entscheidende Rolle bei der Weiterentwicklung unserer Strategie spielen wird. Unser Ziel ist, HARTMANN als führenden Akteur in seinen zukünftigen...

  • Director Finance

    vor 1 Woche

    Dettingen an der Erms, Baden-Württemberg, Deutschland EKPO Fuel Cell Technologies GmbH. Vollzeit

    Das neu gegründete Joint Venture EKPO Fuel Cell Technologies (EKPO) ist Full-Service-Supplier für Brennstoffzellenstacks und Komponenten. Unsere Technologie, unsere Anwendungen und unsere Produkte für die Brennstoffzelle basieren auf Know-how, das wir in über zwei Jahrzehnten aufgebaut haben. Zusammen sind wir seit über 200 Jahren im Business. Wir...

  • Director - Sales

    vor 3 Wochen

    Frankfurt an der Oder, Deutschland Wesco Vollzeit

    As a Director – Sales, you will be responsible for the leadership, management and profitability of an assigned sales region, market, or channel. You will be accountable for achieving sales and profitability goals through direction, organization, coordination, communication and development of field sales, inside sales, and other sales professionals.  ...

  • Director - Sales

    vor 1 Monat

    Frankfurt an der Oder, Deutschland Wesco Vollzeit

    As a Director – Sales, you will be responsible for the leadership, management and profitability of an assigned sales region, market, or channel. You will be accountable for achieving sales and profitability goals through direction, organization, coordination, communication and development of field sales, inside sales, and other sales professionals.  ...

  • Director (M w d) Supplier Quality & Development

    vor 2 Monaten

    Heidenheim an der Brenz, Deutschland Voith Group Vollzeit

    **Über die Voith Group** Die Voith Group ist ein weltweit agierender Technologiekonzern. Mit seinem breiten Portfolio aus Anlagen, Produkten, Serviceleistungen und digitalen Anwendungen setzt Voith Maßstäbe in den Märkten Energie, Papier, Rohstoffe und Transport & Automotive. Gegründet 1867 ist Voith heute mit rund 21.000 Mitarbeiterinnen und...

  • Director Business Process

    vor 1 Woche

    Neuburg an der Kammel, Bayern, Deutschland Kardex Vollzeit

    The Kardex Group is one of the world's leading manufacturers of dynamic storage, retrieval, and distribution systems. Our logistics solutions are used in industrial manufacturing as well asin trade and administration. The Kardex Group employs more than 2000 people worldwideFor the Kardex Germany GmbH we are looking for a Director Business Process & Data...

  • Director (M/w/d) Learning & Development

    vor 3 Wochen

    Wetter (Ruhr), Deutschland Konecranes Vollzeit

    Land: Deutschland- Standort: Wetter (Ruhr), DE- Details zum Standort: - Art der Beschäftigung: unbefristet- Vollzeit-/Teilzeitstelle: Vollzeit**Director (m/w/d) Learning & Development**: Konecranes zählt zu den Weltmarktführern im Bereich Lifting Businesses und versorgt Unternehmen aus verschiedenen Branchen mit einem umfassenden Kransortiment und einem...

  • Director Global Strategy

    vor 3 Wochen

    Heidenheim an der Brenz, Deutschland HARTMANN Vollzeit

    Join our team as a **Director Global Strategy (f/m/d)** DEU-Heidenheim We are seeking a new colleague in our strategy team as Director of Global Strategy for Paul HARTMANN, who will play a decisive role in further developing our strategy, with the goal to establish HARTMANN as leading player in its future business segments. In this role you will be...