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Director European Service
vor 4 Monaten
Do you want to help advance scientific discovery,improving quality of life around the world? We do,too.
Molecular Devices has theopportunity to be the innovation partner that empowers scientiststo fast-track research breakthroughs, leading to earlier diagnosesand safer drug treatments. We’re a leading life science solutionsprovider of high-performance bioanalytical measurement systems,software, and consumables. With Molecular Devices, you’ll grow yourcareer with best-in-class teams in a culture ofcollaboration.
MolecularDevices is one of 10 Life Sciences companies of Danaher. Together,we accelerate the discovery, development and delivery of solutionsthat safeguard and improve humanhealth.
Do you want to work ina Global and diverse continuous improvement team environment? Doyou enjoy continuously improving yourself and others – working onchallenges that truly matter with people that care for each other,our customers, and theirpatients?
We are currentlyseeking a Director European Service (f/m/d),working remote, is responsible forleading a diverse team focused on consistently growing our revenue,delighting customers, continually improving our business processes,and enabling team members to achieve performance and careergoals.
The Director of EU Service leads across functional team of sales, service, and applicationsscientists with a total population of 40 associates and revenueresponsibility over $25M. This role requires a high level ofcollaboration with other functional groups, including Sales,Operations, Finance, and Human Resources. An integral part of thisrole is the ability to balance strategy and tactics and fostercreativity and innovation directed towards improving MolecularDevices’ service team’s execution, engagement, and coregrowth.
What we’ll get youdoing:
- Collaboratively develop andexecute service strategies to drive core growth of service revenue,improve our workorder resolution time, and drive customer loyaltythrough strong post sale support.
- Leading,improving, and sustaining key service processes: DailyManagement, Service Plan Sales Funnel Management, Inventorymanagement, team member onboarding,etc.
- Provide direction, leadership and coachingfor all direct reports. Facilitate quality improvementand organizational productivity through deployment of standard workprocesses.
- Leverage data analysis tools andcommercial operations partners to obtain business insights thatsupport accurate forecasting, revenue achievement, and team memberperformance optimization.
- Collaborate withcross department business partners to support improvement acrossall Molecular Devices KPIs (core growth, working capital turns,inventory turns, associate retention,etc.).
- Utilize and promote Danaher BusinessSystem tools to facilitate process improvements, associateenablement, and collaborative problem solving to consistentlysatisfy customers.
- Champion engagement to buildorganizational and associate capabilities; develop future leaders,and build a bench with diversetalent.
Theessential requirements of the roleinclude:
- 7+ years of experienceleading service and leading associates throughchange.
- 5+ years of experience leading servicein the life science or diagnostics industry for an organizationwith a sales and serviceportfolio
- Experience with Microsoftapplications, Salesforce.com, Power BI, ServiceMax,Oracle
- Bachelor’s degreeor higher in an engineering, life sciences, or relateddiscipline
- 5+ years’ experience with DBS orsimilar lean business tools. Ideally having recognizedcertification for visual management or funnel managementtools.
It would bea plus if you also possess previous experiencein:
- Take personal responsibility forown performance and professional development and be a role modelfor Danaher values including our Diversity and Inclusionfocus.
- Consistently monitor leading performancemetrics and champions changes forsuccess
- Forecasting service revenue performanceand leading a team to achieve thatforecast.
AtMolecular Devices we believe in designing a better, moresustainable workforce. We recognize the benefits of flexible,remote working arrangements for eligible roles and are committed toproviding enriching careers, no matter the work arrangement. Thisposition is eligible for a remote work arrangement in which you canwork remotely from your home. Additional information about thisremote work arrangement will be provided by your interview team.Explore the flexibility and challenge that working for MolecularDevices canprovide.
AtDanaher we bring together science, technology and operationalcapabilities to accelerate the real-life impact of tomorrow’sscience and technology. We partner with customers across the globeto help them solve their most complex challenges, architectingsolutions that bring the power of science to life. Our global teamsare pioneering what’s next across Life Sciences, Diagnostics,Biotechnology and beyond. For more information, visit www.danaher.com.
AtDanaher, we value diversity and the existence of similarities anddifferences, both visible and not, found in our workforce,workplace and throughout the markets we serve. Our associates,customers and shareholders contribute unique and differentperspectives as a result of these diverseattributes.
