Head of Operations

vor 3 Wochen

Berlin, Deutschland Uber Vollzeit

About the Team
Uber's People Operations team ensures that our global employee population has a fantastic experience at Uber, from onboarding onwards. We're the center-point between the different People functional areas, the jack-of-all-trades who know the answers to employee questions, and if not, how to connect people who do. Based around the world, we take care of the employee experience and improve our people systems and processes, thinking globally and acting locally to ensure employees across Uber can focus on the work they were hired to do.
About the Role
We're looking for a People Operations Coordinator in Berlin to support our employee population in the EMEA region - someone who is passionate about finding ways to best support our growing employee base. The People Operations Coordinator is primarily responsible for the administration to support our employees and managers with basic inquiries and support the continuous improvement of regional HR processes. In addition, you will be a subject matter expert in one or more employee life cycle programs.
What You'll Do
Support the complete onboarding and offboarding lifecycles for new employees (e.G. new hire orientation, and the collection of wet signatures and required paperwork).
Maintain and update data within our HR System, Workday, ensuring high accuracy.
Provide high-quality support to employees by responding to questions in our ticketing tool, and escalating issues as necessary.
Manage verification of employment letters, sick leave checks, and other compliances with local legislation.
Support the integrity of our data by running regular audits and reporting.
Cooperate with vendors when needed for the local processes.
Manage necessary interactions and coordination with employees, managers, HR stakeholder teams, and external stakeholders regularly for issues and processes around employment.
Manage employee files and be responsible for uploading employee documentation compliant with local legislation.
Assist with ad-hoc projects within the People Operations Team and other administrative tasks as assigned.
Identify operational weaknesses with the team and within the region, improve existing processes (for employee lifecycles), and support/manage projects on the development of new processes to keep the People Support Team scale with Uber's growth on a regional and global level
Basic Qualifications
Professional proficiency in English and German is mandatory.
Bachelor's degree, preferably in business / human resources (preferred)
Hands-on knowledge of German labor law and compliance requirements, understanding of their impact on the employee lifecycle
2+ years of prior experience in a People/HR Operations role at either a high-growth tech startup or a large, well-established company
Data-oriented mindset and ability to work with data (e.G. Excel or Google Sheets)
Strong customer service and administrative experience
Preferred Qualifications
Basic stakeholder management skills
Workday experience and/or experience with a ticketing system is a plus

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