Support Engineer
vor 4 Wochen
Do you enjoy working with intelligent customers and colleagues? Are you interested in solving real-world problems? Do you believe that success comes from a deep understanding of user needs and customer success? If so, we would like to meet you.
Fluent in English, German is a plus Attentive and detail-oriented Experience with Windows architecture is a plus All fields of study welcome Collaboration with many different teams Opportunity to influence the improvement of our software Independence to structure your work Very competitive salary
About our support team
Since 2002, think-cell has produced graphics software that performs most of the painstaking work of creating data-driven slides for professional Excel and PowerPoint users. From a business perspective, the key to think-cell's success is a unique solution to a pressing business problem. Our customers and users are influential professionals who are extremely satisfied with our software and help spread it by word of mouth.
We take great pride in our software and have an excellent reputation for our technical support. You will independently handle problems from the receipt of a support ticket to its analysis, tracing problems all the way to their resolution in development.
About this job
When you receive a ticket, our customer should get timely and reliable feedback, usually within a few hours, either with the solution or a suggestion for further troubleshooting. When a phone call or a remote support session is needed, you will quickly realize that our customers are busy people and that you must use your time well. Ask the right questions, be perceptive of the little things, and use the right tools to find the unusual configuration, virus, third-party tool, file or action that is causing trouble.
Once you have found the problem and talked it through with one of the Developers, we will make sure the same issue does not bother you again. If it is in our code, we will fix it, no questions asked. If the bug is in third-party code, you will contact the vendor and convince them to fix it. Quite often they do, even the big names. If they don't, you will write a Knowledge Base article, which is searchable on our website. You will spend 90% of your time on problems that you have never seen before, which will keep you on your toes.
Besides working on tickets, you will evaluate new tools that may help you with your work, or even code them yourself or with one of our developers. At think-cell, we run our own automatic error-reporting framework and ship a diagnostic tool, both of which are constantly being improved—soon, perhaps, by you.
The qualities we are looking for are similar to those of a Software Developer, with the same strong problem-solving abilities, but a bit less emphasis on algorithmic skills and more on organizational and communication skills. Experience with Windows architecture is a plus. If you have analyzed a minidump before, even better. Since you will be managing our many international customers in addition to our German customers, this position requires that you are fluent in English, and German would be a plus.
Interested?
If you are the one missing from our team, please send us your electronic application.
Apply now-
Support Engineer
vor 1 Woche
Berlin, Deutschland TalenTailors VollzeitWe are currently seeking a highly motivated Support Engineer to join our customer`s team. As a Support Engineer, you will be responsible for providing technical support to our customers and ensuring their satisfaction. Relocation might be supported!Responsibilities: Provide timely and reliable feedback to customers through tickets, phone calls, and remote...
-
Support Engineer
vor 1 Monat
Berlin, Deutschland Alex Staff Agency VollzeitA large cutting-edge company in Germany, which has been developing data visualization software for business presentations for more than 20 years, is looking for a Support Engineer.The company has become the go-to choice for over 1,000,000 users and 25,000+ companies worldwide. Esteemed clients include industry leaders such as American Express, Coca-Cola, EY,...
-
Support Engineer
vor 2 Wochen
Berlin, Deutschland Alex Staff Agency VollzeitA large cutting-edge company in Germany, which has been developing data visualization software for business presentations for more than 20 years, is looking for a Support Engineer.The company has become the go-to choice for over 1,000,000 users and 25,000+ companies worldwide. Esteemed clients include industry leaders such as American Express, Coca-Cola, EY,...
-
Customer Support Engineer
Vor 4 Tagen
Berlin, Deutschland Anyscale VollzeitCustomer Support Engineer - EMEA BerlinSales – Sales /Full-time /Hybrid About Anyscale: At , we're on a mission to democratize distributed computing and make it accessible to software developers of all skill levels. We’re commercializing , a popular open-source project that's creating an ecosystem of libraries for scalable machine learning....
-
IT Support Engineer
vor 1 Monat
Berlin, Deutschland RepRisk AG VollzeitJob DescriptionAbout You Are you passionate about IT support and eager to elevate your expertise to new heights? Do you envision yourself as part of a dynamic team, embracing the role of an IT Support Engineer with a specialization in Jira Service Desk (Cloud) and Microsoft 365 Admin Center? Would you like to be an integral part of our IT Support team,...
-
IT Support Engineer
vor 2 Wochen
Berlin, Deutschland RepRisk AG VollzeitJob DescriptionAbout You Are you passionate about IT support and eager to elevate your expertise to new heights? Do you envision yourself as part of a dynamic team, embracing the role of an IT Support Engineer with a specialization in Jira Service Desk (Cloud) and Microsoft 365 Admin Center? Would you like to be an integral part of our IT Support team,...
-
IT Support Engineer
vor 3 Wochen
Berlin, Deutschland RepRisk VollzeitAbout UsRepRisk is a rapidly-growing global company and a pioneer in the ESG data science field. Our goal is to make the world a better place by creating transparency in the business world by driving positive change via the power of data. We combine AI and machine learning with human intelligence to analyze public information and identify environmental,...
-
Technical Support Engineer E-Mobility
vor 2 Wochen
Berlin, Berlin, Deutschland Vattenfall VollzeitStellenbeschreibungE-Mobility – das bedeutet Energie und Mobilität in einer neuen Denkweise. Durch regenerative Energien angetrieben, wird die E-Mobility ein zentraler Bestandteil einer smarten und ressourcenschonenden Zukunft sein.Zur Verstärkung unseres E-Mobility Teams sucht Vattenfall eine:n erfahrene:n und engagierte:nTechnical Support Engineer...
-
Technical Support Engineer E-Mobility
vor 3 Wochen
Berlin, Berlin, Deutschland Vattenfall VollzeitStellenbeschreibungE-Mobility – das bedeutet Energie und Mobilität in einer neuen Denkweise. Durch regenerative Energien angetrieben, wird die E-Mobility ein zentraler Bestandteil einer smarten und ressourcenschonenden Zukunft sein.Zur Verstärkung unseres E-Mobility Teams sucht Vattenfall eine:n erfahrene:n und engagierte:nTechnical Support Engineer...
-
Support Engineer
vor 2 Wochen
Berlin, Deutschland IONOS SE Vollzeitâ®â¯Support Engineer - Cloud Services / IT Beratung / Systemadministration (w/m/d) Über das Untern...
-
Support Consulting Engineer
vor 2 Wochen
Berlin, Deutschland Optimizely VollzeitAt Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our...
-
Support Consulting Engineer
vor 1 Monat
Berlin, Deutschland Optimizely VollzeitAt Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our...
-
Support Engineer
vor 2 Wochen
Berlin, Deutschland IONOS SE Vollzeitâ®â¯Support Engineer - Cloud Services / IT Beratung / Systemadministration (w/m/d) Über das Unternehmen Wir sind Europas führende Plattform für Cloud Services und Hosting-Dienstleistungen.
-
Technical Support Engineer
vor 2 Wochen
Berlin, Berlin, Deutschland Parloa VollzeitYOUR MISSION: As a Technical Support Engineer (f/m/d)* at Parloa, you will be integral to delivering exceptional customer experiences. Serving as a vital link between our customers and our Conversational AI platform, you'll play a pivotal role in resolving technical issues, troubleshooting problems, and providing innovative solutions. Our mission is to...
-
Technical Support Engineer
vor 3 Wochen
Berlin, Berlin, Deutschland Parloa VollzeitYOUR MISSION: As a Technical Support Engineer (f/m/d)* at Parloa, you will be integral to delivering exceptional customer experiences. Serving as a vital link between our customers and our Conversational AI platform, you'll play a pivotal role in resolving technical issues, troubleshooting problems, and providing innovative solutions. Our mission is to...
-
Support Engineer
vor 1 Woche
Berlin, Deutschland AED-SYNERGIS VollzeitMake Connections – Build SolutionsDie ist ein führender Anbieter von innovativen Softwarelösungen in den Bereichen Geoinformationssysteme (GIS), Facility Management (CAFM) und Telekommunikation (Telco). Unsere Software hilft Unternehmen, Behörden sowie Versorgungs- und Entsorgungsunternehmen bei der fundierten Analyse ihrer räumlichen Informationen, um...
-
VoIP Plattform Engineer
vor 2 Wochen
Berlin, Deutschland inopla GmbH Vollzeitâ®â¯VoIP Plattform Engineer - IT Support / CheckMk / Netzwerk / Debian (m/w/d) Über das Unternehme...
-
Support Engineer
vor 4 Wochen
Berlin, Deutschland IONOS SE Vollzeitâ®â¯Support Engineer - Cloud Services / IT Beratung / Systemadministration (w/m/d) Über das Unternehmen Wir sind Europas führende Plattform für Cloud Services und Hosting-Dienstleistungen. Wir begleiten erfolgreich unsere Kund:innen bei ihrer Unternehmensentwicklung. Für uns...
-
Ruckus Technical Support Engineer
vor 3 Wochen
Berlin, Deutschland CommScope VollzeitRuckus Networks builds and delivers purpose-driven networks that perform in the demanding environments of the industries we serve. Together with our network of trusted go-to-market partners, we empower our customers to deliver exceptional experiences to the guests, students, residents, citizens and employees who count on them. Our Venue and Campus segment...
-
Ruckus Technical Support Engineer
vor 2 Wochen
Berlin, Deutschland CommScope VollzeitRuckus Networks builds and delivers purpose-driven networks that perform in the demanding environments of the industries we serve. Together with our network of trusted go-to-market partners, we empower our customers to deliver exceptional experiences to the guests, students, residents, citizens and employees who count on them. Our Venue and Campus segment...
